HOT TECH TOOLS
Break Your Techs Free From Low-Value , Repetitive Work :
5 Common Tasks You Can Automate
Is burnout taking a toll on your team ? If yes , you are not alone . The Kaseya 2023 IT Operations Survey found that about 75 % of the respondents were unsatisfied with their work-life balance .
Fortunately , breaking free might be simpler than you think .
One of the culprits is the relentless , daily repetition of lowvalue , high-volume tasks your technicians face . To alleviate this resource-draining problem , look for a remote monitoring and management ( RMM ) software platform that comes with automation capabilities to build integrated workflows . Integration between tools allows your technicians to be more efficient — and maybe even enjoy their jobs more .
Here Are The Top 5 Common IT Tasks You Could Start Automating Today With The Right RMM
1 . Password Resets
Dealing with password reset requests from your MSP clients can be a real headache for your service desk . With 20 % to 50 % of help desk tickets revolving around password resets , the frustration is real . Automate the process using PowerShell or Batch , or you can usually explore the script library for ready-made solutions .
2 . Free Up Disk Space
Look for an RMM tool that detects low disk space and fixes the issue automatically . From deleting temporary files to clearing out the recycling bin and even tagging an endpoint as a frequent offender — use technology tools to keep those slowdown complaints at bay .
3 . Convenient Reboots
Set up policies to automate reboots so that they occur at a time convenient for your end-user customer . With the right RMM
34 | MSPSUCCESS . COM solution , you can even detect whether an endpoint has been put to sleep at the end of a day so a reboot can be initiated .
4 . Patching Software
According to a survey by Ponemon Institute , 57 % of ransomware attacks result from unpatched software . It is highly recommended to apply patches within 30 days of release . Patch management software can automate the process of endpoint scanning , patch acquisition , and deployment for multiple vendors , reducing the burden on your technicians .
5 . Reporting
An IT report is a convenient way to demonstrate the value of your MSP services . Leverage this data to build credibility , and upsell and cross-sell higher-value services to drive higher MRR growth . A best-in-class RMM can automate both the preparation and delivery of reports to the right members of your client organizations .
A Bottom-Line Booster Too
Don ’ t settle for an RMM that can ’ t provide deep integration between tools and intelligent automation that can free up your techs from the avalanche of mundane , repetitive tasks .
And it ’ s not just your techs ’ job satisfaction that will get a boost . Your bottom line will benefit from your team ’ s ability to focus on higher-value work that drives larger returns for your business .
Are you getting the most out of your RMM and tool stack ? Kaseya ’ s ProfitFuel program can help you identify simple changes that will improve technician efficiency and reduce your spend .
To get started with a ProfitFuel audit , use the QR code to register or go to https :// qrco . de / bec5A9