Monarch Beach Resort Moments Magazine Issue 6 - Page 27

DEDICATED DOORMAN Picture this : a completely original , four-speed manual , white 1964 Corvette Stingray with a light blue interior and double-pane windows . This beautiful and rare car left lead doorman Samuel “ Sam ” Jorgensen awestruck , which says something considering part of his job description is to help manage valet at one of the most prosperous properties in Southern California . “ I would say I ’ m a little car aficionado , for sure ,” Jorgensen says . “ I definitely am not a full-on gearhead , but I really have an appreciation for cars .”

About 11 years ago , Jorgensen started his career in the tourism and hospitality industry as a part-time bellman , which was his position for four years . Within that time , Jorgensen worked , not only as a bellman , but also a doorman , cashier , valet , supervisor and tram driver . “ I learned every aspect of our department ,” Jorgensen says . “ I think that ’ s crucial , to kind of cross-train and know how … your department runs .”
More recently , Jorgensen has taken on the role of lead doorman , which means he ’ s responsible for the operation of the resort ’ s front entrance . This entails greeting guests , to make a lasting first impression , as well as supervising the valets , tram and cashiers . In order to make visitors feel welcome upon arriving at the resort , Jorgensen emphasizes how important
Samuel “ Sam ” Jorgensen always greets guests with an infectious smile .
it is to smile . He also starts genuine conversations in order to take people ’ s minds off of their hectic schedules . “ You want to make that real connection with them , so they feel like they ’ re at their home away from home ,” Jorgensen says .
Before discovering his calling at Monarch Beach , Jorgensen worked for a skateboard footwear company , where he had worked his way up from stocking shoes to a management position . But the long hours and exponential amounts of stress made him unhappy enough to leave without having another job lined up . After contemplating how he could use his leadership and interpersonal
t STORY TIME One day , a guest checked out of Monarch Beach Resort and left his luggage with the bellmen . Nothing out of the ordinary , or so the resort employees thought . Lead doorman Samuel “ Sam ” Jorgensen , alongside a valet , were directing two cars at the front drive of the resort . The valet tried to help the first driver , who was the man returning to collect his luggage , while Jorgensen moved toward the second vehicle . But upon looking back at the scene behind him , Jorgensen could not contain his astonishment : “ I just turned around and immediately started crying from laughing so hard ,” Jorgensen says . “ For some reason , the
… [ driver ] thought that the valet had directed him to turn into the gates … so , he actually turned and almost made it halfway through … [ so ] we almost had a car drive into the lobby .” Out of all his memories from working on property , Jorgensen says this is certainly one of the funniest . skills without putting himself in a similar situation as his prior job , he ended up at The St . Regis Monarch Beach for an interview . The first person that he stumbled upon after arriving at the hotel happened to be a childhood friend who was a supervisor for the very department that Jorgensen still works in today . “ I kind of got a shoe in ,” Jorgensen explains , which is fitting , considering his previous line of work . “… Ever since then , I haven ’ t looked back .”
When it comes to the resort itself , Jorgensen appreciates its idyllic location and all of the people with whom he interacts . “ This hotel … you can ’ t go wrong whether you remodel it [ or give it a ] face-lift . … It ’ s just a beautiful structure and a beautiful property ,” Jorgensen says . He also cites his relationships with coworkers and guests , including locals and returning travelers , as an aspect of his job that he loves . “ That makes me happy , to know that we have … guests and locals that want to come back ,” Jorgensen says . “… And I love the reward of my employees doing a good job and feeling good about their jobs , as well .”
When he ’ s off property , Jorgensen is most likely working in real estate , exercising , surfing or , his favorite pastime of all , spending time with his family . “ Time with the family is always good ; those are the things that I really enjoy ,” Jorgensen says .
MONARCHBEACHRESORT . COM 27
DEDICATED DOORMAN Picture this: a completely original, four-speed manual, white 1964 Corvette Stingray with a light blue interior and double-pane windows. This beautiful and rare car left lead doorman Samuel “Sam” Jorgensen awestruck, which says something considering part of his job descrip- tion is to help manage valet at one of the most prosperous properties in Southern California. “I would say I’m a little car aficionado, for sure,” Jorgensen says. “I definitely am not a full-on gearhead, but I really have an appreciation for cars.” About 11 years ago, Jorgensen started his career in the tourism and hospitality industry as a part-time bell- man, which was his position for four years. Within that time, Jorgensen worked, not only as a bellman, but also a doorman, cashier, valet, super- visor and tram driver. “I learned every aspect of our department,” Jorgensen says. “I think that’s crucial, to kind of cross-train and know how … your department runs.” More recently, Jorgensen has taken on the role of lead doorman, which means he’s responsible for the oper- ation of the resort’s front entrance. This entails greeting guests, to make a lasting first impression, as well as supervising the valets, tram and cashiers. In order to make visitors feel welcome upon arriving at the resort, Jorgensen emphasizes how important Samuel “Sam” Jorgensen always greets guests with an infectious smile. it is to smile. He also starts genuine conversations in order to take people’s minds off of their hectic schedules. “You want to make that real connec- tion with them, so they feel like they’re at their home away from home,” Jorgensen says. Before discovering his calling at Monarch Beach, Jorgensen worked for a skateboard footwear company, where he had worked his way up from stocking shoes to a manage- ment position. But the long hours and exponential amounts of stress made him unhappy enough to leave without having another job lined up. After contemplating how he could use his leadership and interpersonal t STORY TIME One day, a guest checked out of Monarch Beach Resort and left his luggage with the bellmen. Nothing out of the ordinary, or so the resort employees thought. Lead doorman Samuel ( 6( Ф&vV6Vw6FRfWBvW&RF&V7FrGv6'2BFPg&BG&fRbFR&W6'BFRfWBG&VBFVFRf'7BG&fW"vv2FR&WGW&rF6V7B2VvvvRvR&vV6VfVBFv&BFR6V6BfV6R'WBWr&6@FR66VR&VB&vV6V6VBB6F27FЦ6VC( ĒW7BGW&VB&VBBVFFVǒ7F'FVB7'pg&Vvr6&B( &vV6V62( f"6R&V6FP( bG&fW%FVvBFBFRfWBBF&V7FVBFGW&FFRvFW2( b6R7GVǒGW&VBB7BFRBgvF&Vv( b6vR7BB6"G&fRFFR&'( WB`2V&W2g&v&r&W'G&vV6V62F206W'FǒRbFRgVW7B62vFWBWGFr6Vb6֖"6GVF22&""PVFVBWBFR7B&Vv2&6&V6f"FW'fWrFRf'7@W'6FBR7GV&VBWgFW '&frBFRFVVVBF&P6FBg&VBvv27WW"Чf6"f"FRfW'FW'FVBF@&vV6V7Fv&2FF( Ē@bvB6R( &vV6VW2v62fGFr66FW&r2&WfЦW2ƖRbv&( ( bWfW"66RFVfV( BVB&6( ХvVB6W2FFR&W6'BG6Vb&vV6V&V6FW2G2GƖ26ЧFBbFRVRvFvЦRFW&7G2( F2FV( bR6( @vw&rvWFW"R&VFV@"vfRBf6RƖgB( bN( 2W7B&VWFgV7G'V7GW&RB&VWFgV&W'G( &vV6V62R66FW02&VF62vF6v&W'2@wVW7G26VFr62B&WGW&pG&fVW'227V7Bb2"FBPfW2( FBW2RFpFBvRfR( bwVW7G2B60FBvBF6R&6( &vV6V62( ( bBfRFR&Wv&BbאVVW2FrvB"BfVVЦrvB&WBFV"'22vV( ХvV^( 2fb&W'G&vV6Vগ27BƖVǒv&r&VW7FFRWW&66r7W&fr"2ff&FP7FRb7VFrFRvF2f֖ǒ( FRvFFRf֖ǒ0v2vCF6R&RFRFw2F@&VǒV( &vV6V62$4$T4$U4%B4У#p