Imagine working your entire career at large hospital systems with advanced technology and then moving to an organization that operates on a technology shoestring ? Well , that ’ s exactly what Mariekarl Vilceus- Talty of Partnership for Maternal & Child Health of Northern New Jersey ( PMCH ) was dealing with before she found Cathy Coloff and her team at IT Radix .
LET THE SEARCH BEGIN
Mariekarl has always been passionate about maternal health . As a maternal child nurse for nearly four decades , she knows that healthy moms help cultivate a healthy community . “ Maternal health is public health ; it ’ s as simple as that . I never understood the separation between the two , and now I ’ m in a position as President and CEO of PMCH to change that ,” Mariekarl begins . “ Our organization is all about maternal health initiatives and helping parents not just survive but thrive . And with that comes a lot of technology demands .”
Unfortunately , when Mariekarl took this position in February 2021 , PMCH ’ s technology protocols were in disarray . “ The IT company we were working with at the time was a very small organization that did not meet the needs of our ever-growing staff , now up to nearly 200 people . They also didn ’ t understand our goals and mission as an organization ,” says Mariekarl , continuing , “ As a growing organization , I knew we needed to make a change . I wanted someone who had the diversity of thought and innovation and would help us move forward .” However , this proved to be difficult ( although not impossible ).
“ When I say we searched high and low to find Cathy and IT Radix , I mean high and low . We scoured the entire tri-state area looking for the right organization when , finally , we got a recommendation from the Morris County Chamber for IT Radix ,” Mariekarl explains . “ It was between IT Radix and one other company , but as soon as I spoke with Cathy and felt her energy , I knew she was the perfect fit .” And Cathy and her team wasted no time assessing their needs , identifying areas of vulnerability , and creating an actionable plan for the organization . “ We had every problem in the book . From outdated equipment and software to lack of storage , connectivity issues , and security vulnerabilities . We knew we had to invest in major technology upgrades ,” states Mariekarl . But it wasn ’ t just that Cathy had the right technology solutions ( which she did ) but she also understood the mission behind what PMCH was trying to achieve . “ It was more than just computer knowledge ,” says Mariekarl . “ Cathy realized that our staff members are focused on serving the community and technology utilization may take a backseat . I remember her saying to me , ‘ Don ’ t worry , we will take care of it all ,’ and they really have .”
TRANSFORMATIVE TECHNOLOGY
Working with Cathy and IT Radix was like a breath of fresh air . “ She came in with a meticulous breakdown of everything we needed to do , and I felt like we had an IT firm who was as dedicated to our success and the success of our clients as we are . They immediately went to work integrating our internal systems , adding additional layers of protection to secure our data , upgrading our equipment , and , honestly , so many other things that I ’ m not even sure where to begin . Their attention to detail , professionalism , and customer service is absolutely unparalleled , and I always recommend them to anyone needing robust technology solutions ,” Mariekarl boasts .
But it ’ s not just about updating these procedures and walking away ; no , Cathy and her team have become an integral part of the organization and how it runs .
“ I KNOW THAT ANY TIME WE HAVE A PROBLEM , IT RADIX IS ONLY ONE CALL AWAY . FOR EXAMPLE , WE RECENTLY HAD A PHISHING INCIDENT . OF COURSE , CATHY AND HER TEAM JUMPED ON THIS IMMEDIATELY , SHUT IT DOWN , AND PROMPTLY PATCHED UP ANY LINGERING VULNERABILITIES .
But she took it one step further and held a very sobering webinar with our staff where she refreshed them on why it ’ s important to follow protocols — and I think that conversation definitely got through ,” Mariekarl relates , adding , “ Cathy didn ’ t have to do that , but she did anyway , and I think that shows her dedication to going above and beyond to ensure her clients are safe and protected .”
Through the experience of working with IT Radix , Mariekarl understands the importance of partnering with a premium IT company . “ For anyone on the fence about upgrading their IT , I would say , first of all , don ’ t be afraid , and secondly , contact IT Radix . They ’ re not only excellent at what they do but they do it with compassion . Since working with them , we ’ ve gone from being stressed about our technology to enjoying a seamless service with innovative and forward-looking solutions .”
Ultimately , by helping PMCH overhaul and streamline their technology services , it ’ s allowed Mariekarl and her team to get back to focusing on what they do best — supporting maternal health initiatives and providing critical resources for parenthood , pregnancy , and beyond . So , if you ’ ve been searching for an IT firm that not only has the computer knowledge but also the compassion , care , and attention to detail your organization needs , contact Cathy Coloff and her team at IT Radix today .
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