Momentum - Business to Business Online Magazine MOMENTUM SUMMER 2019 | Page 34

BUSINESS ETIQUETTE DOREEN HUGHES Open for Business Consulting John Maxwell Certified Business Coach [email protected] How Business Etiquette IMPACT YOUR BUSINESS E tiquette is one of those old French words that Webster dictionary describes in meaning as; the conventional requirements to social behavior, proprieties of conduct as establishes in any class or community. To put it bluntly business etiquette is “not about fork and knife” – it’s about consideration and respect toward the people around us. Knowing which fork to use at a dinner table is good, but knowing how to avoid offending your fellow diners is about etiquette and manners. Likewise, business etiquette is about how our business relationships reflect thoughtful consideration of the interests, trust and wellbeing of others. Developing and implementing a philosophy based on good business etiquette that is connected to our own business goals and aspirations can significantly impact the success of our organizations. Business etiquette with mutual trust and positive communication should be a corner stone of our business daily culture and processes. Imagine going to your doctor, dentist, pharmacist or fitness facility then have your personal communication with these folks made public or you are treated with a lack of mutual respect. Let’s face it; most of us may not do business with these 32 MOMENTUM organizations, EVER again! Every aspect of good business etiquette will showcase your best business manners. From the moment a customer contacts your business, whether by simple walking-in, making a phone call or any digital form of communication, it is critical to demonstrate good business etiquette. It is a sure-fire way to build good business relationships and partnerships with your teams, customers, clients, neighbors and community. The results…..business growth! Knowledge of business etiquette is, of course, not all it will take to ring your cash register. But, it will minimize any misunderstandings or business blunders that can ultimately kill a deal-in-progress, rack up some bad reviews or worst lose a good or potential customer. The presence or lack of business etiquette, might not be immediately apparent or visible, but will certainly impact your bank account!