Momentum - Business to Business Online Magazine MOMENTUM January 2019 | Page 26
Business Etiquette
Business Etiquette:
Why It Matters!
By: Doreen Hughes
Open For Business Consulting, a John Maxwell Partner
[email protected]
We all have heard the words business etiquette, I know
I have. Yes, it sounds like some of those old fashion
words my English mother used back in the day. If you
think business etiquette is a thing of the past, you
couldn’t be more wrong! The lack of good business
etiquette could possibly be the reason you may not
have been promoted or was given the pink slip.
Good business etiquette allows your business to put its
best foot forward. It can protect business owners and
employees from internal and external conflicts by
setting a high standard for behavior, by all. Good
business etiquette sets a tone for clients and customers
that the business has a productive and successful
environment and help the company's profitability.
Today let look at the BIG 5!
Arrive on Time, it Shows Respect
In the business world, it is best to observe the old rule,
“Five minutes early is late.” Arriving at a meeting exactly
at the appointed time can make you feel rushed and
you will look it. Time is a commodity; by being
punctual, you show your respect for others.
Dress Appropriately
While appropriate dress certainly varies from field to
field and climate to climate, some things remain the
same. Dress for the job you want, not the job you have,
is a good rule to follow. When in doubt, ask human
resources personnel when you get the job or discreetly
ask someone you work with.
Show Interest
With all our electronic gadgets today, when speaking with
someone or being spoken to, show you are truly engaged. Start
your own routine to stay in the moment. Depending on the
situation, practice putting your phone on silent, place it face
down so you don’t see it light-up, then you have the urge to
check it. People will remember how you make them feel,
nobody wants to feel as if they are being ignored.
Mind Your Mouth
Using vulgar language is a surefire way to become unpopular in
your workplace. Vulgar language includes swear words and
judgmental language. Business etiquette requires being
constantly mindful of the diverse environment with people you
do not know on a personal level. Speak as though someone
from HR is always listening.
Consume Correctly
This is the BIG ONE! With the Christmas holiday season upon us,
if you attend an after-hours work or social event, do not drink
too much alcohol. People will certainly remember your behavior
and they WILL talk and joke about it. This one will haunt you for a
very long time, it is embarrassing and you will lose creditability!
At the heart of these five basics business etiquette is diplomacy
and business relationships. Taking care to treat everyone with
care and kindness says a lot about who YOU are as a person!
MOMENTUM / January 2019
25