Momentum - Business to Business Online Magazine MOMENTUM August 2018 | Page 37

Bay Area Houston Convention & Visitors Bureau Invites You to Attend Texas Friendly Customer Service Training presented by Seneca McAdams, Executive Director of the Texas Independence Trail Region and certified Texas Hospitality Instructor Wednesday, August 29th 2018 9:00am to 12:00pm at South Shore Harbour Resort 2500 South Shore Blvd., League City, Texas $20.00, payable at the door This comprehensive training workshop provides instruction to business managers & employees, community organizations and a variety of business groups. The workshop's primary goal is to teach participants how to manage and enhance the delivery of quality customer service as well as to identify the gap between how well a business thinks it is doing and how well it is actually performing. The focus will be on six hospitality habits necessary for quality customer service. 1. Make a good first impression 2. Know your job 3. Know your community 4. Communicate clearly 5. Handle problems effectively 6. Make a good last impression Other Topics emphasized include business etiquette, phone courtesy, working with difficult people, handling complaints, cultural etiquette & communication. SEATS ARE EXPECTED TO FILL QUICKLY. IF YOU ARE INTERESTED IN ATTENDING THIS HIGHLY RECOGNIZED TRAINING, PLEASE RSVP BY EMAILING [email protected] WWW.VISITBAYAREAHOUSTON.COM 37 MOMENTUM / August 2018