what the rules are going to be, and we don’ t know what the outcomes are going to be once we have the rest of the EU AI Act and whatever the followon US states decide to do.”
That demands flexibility in how products are built and deployed.“ You build something that works in the US today, but Illinois, Colorado, California, or New York passes something that means you can’ t offer that product there anymore. We need our engineering team to build something where we can flip a switch and turn it off for people in that state.”
Behind those questions sits one Beth views as central to healthcare’ s future: access to clinicians.“ There are many studies showing there’ s going to be a shortage of clinicians. Products like Sword make it easier to see a clinician at a time that works for you. Because it’ s asynchronous and uses AI, we make the clinician more efficient so they can see more patients.” For Beth, technology and clinicians aren’ t competing forces.“ The promise of AI isn’ t to take away the clinician’ s judgment, but to supplement them so they can be more efficient and still focus on what only humans can do,” she notes.
A seat at the table
For all the attention AI commands, Beth stays just as focused on the people around the table. Success now means less about titles and more about influencing decisions and creating room for others.“ I can call things out when they come to my attention, for example: wait a minute, why him but not her? It comes down to fairness and merit,” she says.
She’ s especially attentive to contributions that go unnoticed.“ Sometimes we all have blind spots. This is especially true for the quiet workers. I call them the grinders. Because they never complain, people never notice them. I try to be the voice that says: just because this person doesn’ t complain doesn’ t mean they’ re not deserving.”
As Sword expands its use of AI and extends access to care, Beth will continue guiding the company through regulatory, governance, and growth challenges. But what stays with her most is personal.“ To be able to influence conversations is really success for me,” she concludes. ■
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