MODERN MANAGEMENT provision of developmental tips , strategic direction review , and goal reassessments . Are they working on the right things , are they getting the right things done and in the right way ?
This approach is not without its challenges . Managers must become adept at both solution focused coaching techniques , and graceful , constructive feedback . They must be willing to become more ‘ people ’ focused , and less laptop practical . They must understand the direct connection between attention paid to individual development and team results . As well , HR and management must both be willing to apply the time , effort , and budget to the requisite leadership training that will bring this tactic to fruition , but the results will be tangible .
Here are 3 reasons why RTPM wins in spades over classic , more formal , quarterly reviews :
Improved Employee
1 Engagement : When managers are available and present to interact , coach and develop staff ‘ in the moment ’, employees feel an enhanced sense of connection , belonging and support . They report feeling less like invisible cogs in a wheel and more like viable , valued contributors to their team . They sense being ‘ seen and heard ’ by their superior and are more likely to envision a future with the organisation . Attrition rates lower , as staff find less reason to move on to a more caring , nurturing environment .
2Enhanced Leadership effectiveness With a mindset that immediacy and presence play an important role in the success of team outcomes , managers discover the value of being able to have their finger on the group pulse . They are able to pre-empt issues before they have a major impact and solve problems with staff as they arise . As opposed to being the issue escalation ‘ go-to ’ a week down the track , they now have the capability to nip glitches in the bud .
In addition , there is enormous feedback power in the ‘ relevance of the moment ’ - A leaders constructive coaching suggestions are more readily accepted and applied when
a scenario is fresh .
3Increased Business
Results An organisational culture of continual employee growth & development is a powerful contributor . With ‘ in the moment ’ focus on progressing staff skills , attitudes , and capabilities highperforming teams are generated , as staff cultivate their professional ability on a daily basis . With a leader ’ s finger on the real-time pulse , there is greater potential for plump pipelines , loyal customers , and fully engaged employees .
Expenditure on training leaders to become real-time performance managers should be viewed as an essential investment , rather than a hefty cost . Formal assessment still has its place as an annual requirement , but the real magic needs to happen per diem .
Muffy Churches is the author of Coach Yourself , A 7-Step Guide to Personal Fulfilment ( Love & Write Publishing ). She works as executive coach , leadership trainer , speaker , author , and counsellor . Muffy has extensive experience in inspiring and initiating positive behavioural change in clients around the world . For more information visit www . muffychurches . com or contact muffy @ muffychurches . com
October 2016 ModernBusiness 39