• Network to roll out ‘ Expresse ’ fault diagnosis and repair solution in South America first
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UNIFIED COMMS FORTNIGHTLY REPORT
Telefónica to deploy ASSIA broadband auto-fix product
• Network to roll out ‘ Expresse ’ fault diagnosis and repair solution in South America first
By Samantha Tomaszczyk
Operator Telefónica is to deploy ASSIA ’ s ‘ Expresse ’ solution , which diagnoses and automatically repairs faults , on its broadband network .
The move , which affects eight million Telefónica subscribers , will see the operator expand its threeyear contract with broadband services provider ASSIA .
‘ Expresse ’ will come first to
Distributor Micro-P has appointed a new product manager for its unified communications ( UC ) division .
Dan Burgess joins Micro-P from UC supplier Rocom , where he spent almost two years managing relationships with manufacturers such as Polycom , Jabra and Plantronics .
He also spent a year and a half at POSTcti , a Microsoft Gold Partner specialising in Microsoft Lync and Office software .
His appointment to Micro-P is effective immediately ,
Communications provider Multitone has won a contract to provide NHS Greater Glasgow and Clyde with its i-Message product .
Multitone ’ s i-Message is an IP-based system which ensures correspondence is sent only to those who are on call and available .
Users are notified of the status of their message , for example whether it has been delivered and acknowledged , so that action can be taken if no response is received .
The product also allows all communications to be stored
Telefónica ’ s South American markets , including Argentina , Brazil , Chile and Colombia , before coming to Europe .
It features services such as ClearView , which tracks network problems to their source and feeds recommendations about how to fix them back to a contact centre agent or field technician .
It will also reduce the network ’ s power consumption , in order to help Telefónica
where as UC devices product manager he will be responsible for driving sales and building
online in case they need to be reviewed .
It can be installed on mobile devices and telephones as well as CCTV , fire equipment and burglar alarms .
Multitone account manager John Melville said : “ As a supplier of communications technology , Multitone has actually been working with many of the hospitals now in the trust for nearly 50 years with regards to paging systems .
“ Now we are installing our latest i-Message IP-based communications system which offers greater control over the achieve its goal of being more ‘ green ’.
Expresse can also tell if a customer is missing a microfilter – a device which allows simultaneous broadband and telephone use – and guide them to install one themselves .
Telefónica global CTO Enrique Blanco said : “ We are pleased to incorporate the latest DSL Expresse features , which reinforce the value of our operation and technical
Micro-P appoints new UC product manager to bolster growing team
Burgess – joins from Rocom
relationships with vendors and resellers .
Micro-P UC devices business manager James Burns said : “ Dan ’ s appointment further demonstrates Micro-P ’ s commitment to creating , delivering and supporting UC solutions to the channel .
“ His appointment – combined with our growing commercial team of product specialists and BDMs – means Micro-P is in a position to educate and equip its partners with the marketing and sales tools needed for them to take the UC proposition to market .”
Multitone lands NHS IP contract
methods of communication , be it mobile- or landline-based , to route messages to the right person straight away .”
Melville – 50-year relationship assistance tools in improving service performance and customer care , as well as reducing our maintenance costs .
“ The improvements we have realised with ASSIA for the past three years since we first invested in them clearly justified the expansion of our relationship as we continue to focus on delivering the highest speeds and latest services to our customers .”
IT and cloud services provider Stack Data Solutions has built an IT system worth more than £ 100,000 for property development company Novus .
The system uses less energy and reduces processing times , according to Liverpool-based Stack , and will be located at Novus ’ s new site in Warrington , due to open in September .
It is designed to recover data in the event of a fire or flood , the company said .
Stack technical director Steve
TalkTalk Business has achieved accreditation in virtual solutions from partner and unified communications supplier Mitel .
The company , which offers voice services as well as business mobiles , said the accreditation will help it increase its foothold in the hosted , or online , unified communications marketplace .
Mitel ’ s decision means TalkTalk Business has completed training in installing and servicing products including the ‘ Virtual Mitel Communications Director ’ ( vMCD ), a real-time voice application and cloudbased software .
TalkTalk Business senior
Blanco – move reinforces value
Stack builds £ 100,000 data recovery system
Cobham said : “ We ’ ve built a strong working relationship with Novus over five years . With this experience , we ’ ve reached a level of understanding about its business which meant it could trust us to provide an effective disaster recovery solution .
“ In the event Novus can ’ t operate from Stoke , it can switch to Warrington with minimal loss of data .”
The company has partnerships with IT companies including Dell , Microsoft , HP and Cisco .
TalkTalk Business wins Mitel UC accreditation
engineer Jeff Taylor said : “ Obtaining this award will help consolidate TalkTalk Business ’ s position as a leader in the virtual marketplace .”
Product and marketing director Andrew Lockwood said : “ With Mitel software embedded within our network , and having completed SIP [ a protocol used to create and terminate communications sessions ] interoperability testing and certification with Mitel , our two companies are able to offer the market a very robust and resilient unified communications architecture that usurps other resellers in the market .”
complete connectivity solutions
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