Product
Development
Managing new product development can be a challenge. Operationally, live production and R&D
departments have different needs
and some things need to be kept
separate, like recipes under development, test ingredients and
samples. Minotaur’s Product Development option was designed
to handle the unique needs of development without impacting
mainstream production. When
combined with Minotaur’s optional timesheet tracker, you can
track the time being spent on
each development project assisting with SR&ED grant submissions.
CRM
(Customer Relationship
Management)
Minotaur CRM allows you to manage your business contacts – both
prospects and customers – to help
you track all interactions for improved customer service. A master record for each contact keeps
track of all your key information
about that contact. Each Minotaur user can be assigned tasks to
complete for a given contact, like
preparing quotes, following up on
complaints, etc. When that task is
complete, the Minotaur user can
record the task as finished and
add in any related comments in
the notes section. All entries are
date stamped to easily view the
chronological history of events. A
prospect can be tied to a customer master so the entire history of
your sales prospecting and customer interactions is retained.
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