Elements to avoid
.Distractions.
Interrupting the speaker.
Judging.
Offer help or premature solutions.
Reject what the other is feeling.
Tell “your story” when the other needs to speak to you.
Counter-argument.
Avoid the “Expert” syndrome
Aspects to improve communication
When criticizing the other person, talk about what they do, not about what they are. Labels don’t help the person change, they just make them more defensive.
Discuss topics one by one.
Do not accumulate negative things without communicating them, otherwise they produce an “explosion” that lead to destructive hostility.
Do not talk about the past.
Be specific.
Avoid generalizations.
Be brief.
Mind your non verbal communication.
ACTIVE LISTENING
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