Mile 62 by MoxiWorks Issue 34: April 2020 - The Solidarity Issue | Page 30

SUCCESS PORTAL
Name: Joey Giglio
Role: Customer Success
Moxian: Since September 2019
Favorite Color: Purple & Gold (Go LSU!)
Favorite Food: Jambalaya
Theme Song: It’s a Beautiful Morning by The Rascals
June Laves: Joey, let’s cut to the chase ­—
how’d you end up as a Moxian?
Joey Giglio: I’d been traveling the world,
living in the Czech Republic and South
Korea, and worked and interned with the
LSU radio and publications, NPR, and the
US Capital. I was hungry after finishing my
thesis for my masters in Strategic Corporate
Communication from LSU and ended up
joining the Moxi crew.
JL: So you’ve been with Moxi since
September, how would you describe our
culture to the outside world?
JG: I can’t stress enough how genuinely nice
everyone at this company is. Again, I’ve
traveled and worked in different industries,
and somehow each and every Moxian is a
genuine, real person that cares about, not
just their teammates, but the customers we
serve. You know, coming from the south up
to the pacific northwest, there’s a difference
in how people normally act. Louisiana is a
very social place, but up here you may not
get a smile or a wave from every person
on the street, and that’s okay. But inside
MoxiWorks, everyone is genuine and kind,
really compassionate toward each other
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and our clients.
JL: What do you think drives that kind of
authentic culture?
JG: There’s something to be said about the
name right? MoxiWorks. When you have
moxi, or grit as I call it, and demonstrate
resilience no matter the obstacles that are
ahead you earn respect. There are engineers,
support services, designers, administrators
— and when we all have the attitude of
learning and valuing each other’s role, we
build a strong team.
JL: Pivoting a little, how do you feel about
having to work from home now?
JG: I sure miss all the pretty faces that I work
with! But, it almost feels more intimate now.
Conversations with both coworkes and
with customers — we all have this shared
experience right now that fosters empathy
and a mutual understanding. In January,
CS was getting plenty of calls with the
new year ramping up. Agents were busy,
and we know when they get busy they get
pushy — that’s no secret. There seems to
now be a mood shift. I’m talking to agents
all over who are showing a positive energy