TERMS AND CONDITIONS
WHOLESALE ONLY : We are a wholesale distribution company and sell only to the retail trade . We require a state sales tax exemption number for new accounts .
PLACING YOUR ORDER : By Phone : 800-678-4892 . We are available to take your order from 7:00 am to 7:00 pm CST Monday-Friday . By Fax : 888-655-0921 . Order forms are available on our website . By Website : Orders may be placed at www . mayflowerdistributing . com . By E-mail : Orders may be e-mailed to info @ mayflowerdistributing . com . Please include your customer number , business name & address , and item numbers & quantities to speed up order-processing time and ensure accurate delivery .
SMALL ORDER CHARGE : Orders under $ 25.00 are subject to a $ 5.00 handling charge . Individual products may be subject to minimum quantities . Balloons are subject to a minimum quantity of five per item .
PAYMENT OPTIONS / CREDIT TERMS : With approved credit , we will ship your order on an open 30-day account . Download our credit application at www . mayflowerdistributing . com . We encourage first time customers to pay by credit card . We accept Visa , Mastercard , Discover , American Express , and debit cards . We also accept business checks by phone , fax , or e-mail subject to certain conditions . We do not accept COD orders .
Credit Card Customers , Please note :
Your credit card information is 100 % secure . Unless you direct us otherwise , for each billable transaction on your account , we will automatically charge your credit card at the time of each shipment . Alternativley , if directed , we will contact you for approval before charging each transaction . In that instance , we are not responsible for late delivery on your order .
SPECIAL ORDERS : We can special order products we do not stock from certain manufacturers , subject to minimum case pack quantities . At the time of order placement , we will provide an estimated delivery date , but cannot guarantee special order delivery dates . Special order sales are final and not subject to return . Additional freight charges may apply . Certain orders may require a deposit .
BACK-ORDERS : Seasonal merchandise will be back-ordered if it totals over $ 50.00 . Seasonal back-orders will be canceled if they have not shipped 15 days before the holiday . Non-seasonal products will be back-ordered upon customer request if the total backorder value exceeds $ 50.00 . Customers should reorder unshipped items if a backorder was not requested , or for which the value does not meet this back-order dollar threshold .
SHIPPING : Domestic orders placed before 1:00 pm CST are typically shipped the same day . After 1:00 pm CST , orders are shipped the following business day . International orders ( including Alaska , Hawaii , Puerto Rico and extended territories ) are subject to next day processing and actual shipping charges will be added to the invoice . Please call customer service for orders shipping outside the contiguous United States .
FREIGHT CHARGES : Orders are shipped via ground service unless you instruct otherwise . Orders under $ 250 - Shipping charges are added to the order . Orders over $ 250 - Prepaid freight with some exceptions . Please verify with customer service on heavy or bulky items . Foodservice - Prepaid freight with orders over $ 750 . Extra charges will apply for any ground service orders requesting lift gate or inside delivery .
CLAIMS / DAMAGED / DEFECTIVE MERCHANDISE : Please be sure to inspect your package carefully at the time of delivery . If you notice any shipping damage or defects , record it on the shipping receipt , refuse the delivery and contact us . If you notice missing , damaged , or defective parts after you accept the delivery , contact Customer Service within 10 days of receipt , and we will gladly replace or credit your account .
RETURNS : All returns must be authorized by our Customer Service Department prior to returning and obtain a Return Authorization number . Returns without an authorization number are refused and deductions from invoices without authorization may cause the account to be placed on hold . Upon approval , goods must be returned with a copy of the invoice with the authorization number indicated . Misused products ( including balloons that have been punctured or cut ) and stickered items will not be accepted or credited . Returns must be made within 30 days of purchase . Seasonal merchandise is not subject to return . Returned merchandise may be subject to a 15 % restocking charge . Mayflower limits its warranty for defective merchandise to return and replacement of said merchandise . We are not liable for any other damages or claims .
TRADEMARKS : All licensed merchandise and logos contained herein are trademarks of their respective companies and are used with permission . No reproduction of this catalog is allowed without the written permission of Mayflower Distributing Company Inc .
VOLUME DISCOUNTS : Volume discounts apply to most balloon orders for everyday customers and do not apply with any other discounts . Orders with heavy or bulky items may not apply . The volume discount pricing structure is as follows : 5 % off orders of $ 500- $ 1,499.99 , 10 % off orders of $ 1,500- $ 2,499.99 , 15 % off orders of $ 2,500 or more . While we make every effort to maintain accuracy of the catalog and web pricing , prices are subject to change without prior notice . Contact customer service for more information .
Web Site Specials : Visit www . mayflowerdistributing . com for the latest specials .
Prices subject to change . Mayflower reserves the right to correct inaccuracies , misprints , or wrongly priced merchandise in our catalogs after the catalog has been printed .
In a hurry ? Mayflower offers Next Day Air , 2nd Day Air , and 3 Day Select for an additional cost . headquarters 1155 Medallion Drive , Mendota Heights , MN 55120 west coast 14121 Artesia Boulevard , Cerritos , CA 90703 tel 800.678.4892 | fax 888.655.0921 web www . mayflowerdistributing . com