METASYS
HVAC
BUILDING MANAGEMENT
CONTROL SYSTEM PRODUCTS
SUPERVISOR SOFTWARE AND TOOLS ADX / ADS METASYS SOFTWARE
TECHNICAL SPECIFICATIONS
EXTENDED APPLICATION AND DATA SERVER SYSTEM REQUIREMENTS ( SPLIT ADX SYSTEMS , 10 OR 25 USERS )
Use the following recommendations for medium to large sites .
Supported operating systems 5 , 6 with supported database software
Supported operating systems for Metasys site management portal client computer
Supported web browser software for Metasys site management portal client computers
Supported web browser software for Metasys UI client devices
... Continued ...
14 European Products Catalogue 2021
Windows ® Server ® 2019 ( version 1803 or later ) ( 64-bit ) Supports :
• SQL Server
® 2019 ( 64-bit ) Note : SQL Server 2019 may cause the configuration service cache that builds stored procedures to time out . This causes the user ’ s log in to Metasys UI to fail . To resolve this issue , set SQL Server 2019 to run in 2017 compatibility mode . For more information , refer to
docs . microsoft . com
• SQL Server ® 2017 with CU17 ( 64-bit )
• SQL Server ® 2016 with SP2 CU10 ( 64-bit )
• SQL Server ® 2014 with SP3 CU4 ( 64-bit ) Windows ® Server ® 2016 with Update ( KB4512495 ) ( 64-bit ) Supports :
• SQL Server
® 2019 ( 64-bit ) Note : SQL Server 2019 may cause the configuration service cache that builds stored procedures to time out . This causes the user ’ s log in to Metasys UI to fail . To resolve this issue , set SQL Server 2019 to run in 2017 compatibility mode . For more information , refer to
docs . microsoft . com
• SQL Server ® 2017 with CU17 ( 64-bit )
• SQL Server ® 2016 with SP2 CU10 ( 64-bit )
• SQL Server ® 2014 with SP3 CU4 ( 64-bit )
Windows ® 10 Pro and Windows 10 Enterprise Editions versions 1903 , 1909 , and 2004 ( 64-bit ). For all future Windows 10 updates after version 2004 , we will evaluate and certify that Metasys software can support the updates before we provide guidance on support .
Windows ® 8.1 Pro and Windows 8.1 Enterprise Editions with Update ( KB2919355 ) ( 64-bit ) Apple ® macOS ® 10.15 Catalina Apple ® macOS ® 10.14 Mojave Apple ® macOS ® 10.13 High Sierra Apple ® macOS ® 10.12 Sierra Apple ® Safari ® 11 or later Notes :
• In OS X , you cannot view Graphics + graphics in the Site Management Portal UI .
• You use the web browser to download the Launcher application . After you install the Launcher application , you use the Launcher , not the web browser , to log in to the Site Management Portal ( SMP ) UI .
Microsoft ® Edge ® version 44 or later Google ® Chrome™ version 78 or later
Note : Metasys UI does not support incognito mode . To exit incognito mode , click or tap the X icon of the browser window or tab and then open a new browser window or tab . For more information on incognito mode in Google Chrome , click
here .
Apple ® Safari ® 11 or later
Note : Metasys UI does not support private browsing . To exit private browsing , click or tap Private in the browser window . Other web browsers , such as Mozilla ® Firefox ® , are not officially supported by the UI . However , the Metasys UI may appear and function appropriately in these web browsers .