Metalsa Life May. 2014 | Page 16

BEST PRACTICES Mission and Vision Expected Behavior Operating System Proeza Beliefs Total Quality Personal and Values #1 ALL HUMAN BEINGS SHOULD BE TREATED WITH RESPECT AND DIGNITY #2 INTEGRITY IS THE BASIS OF LONG-LASTING HUMAN RELATIONSHIPS #3 HUMAN BEINGS CAN ALWAYS DO BETTER #4 WORK IS A MEANS TO STRIVE FOR HAPPINESS RESPECT IS A FUNDAMENTAL VALUE FOR ESTABLISHING RELATIONSHIPS AND MAKING EFFECTIVE COMMUNICATION POSSIBLE BETWEEN PEOPLE, SINCE IT IS AN INDISPENSABLE CONDITION FOR THE EXISTENCE OF TRUST IN SOCIAL COMMUNITIES. 16 METALSA LIFE MAY R espect requires kind and courteous behavior. Respect is the core of human relationships, of community life, of teamwork, of married life; in the end, it is the core of any interpersonal relationship. To be a person involves, among other attributes, the capacity to have relationships and to interact with other individuals. With the passing of the years, our interaction is increasingly global. Now, more than ever, we have the opportunity to interact with people from different regions, cultures and religions either personally or through different means of communication. This is why at Metalsa, treating everyone with respect and dignity is very important, since it is how we achieve a pleasant working environment and mutual trust, regardless of our job, social position, years or service, sex, race, religion and personal characteristics. Some situations in which we can put this fundamental belief into practice at Metalsa are: