Met West Group | West Force - Client Portfolio | Page 24

Resume YUAN LI (LISA) Resume YUAN LI (LISA) Email: [email protected] Phone: [phone] A motivated learner, excellent in academic study and proficient in technological software and mathematics. SKILLS Critical Analysis & Problem-solving • • Quantitative background with studies in Mathematics and Physics Able to draft and deliver comprehensive solutions under time constraint Communication • • • Excellent verbal and written communication skill Email etiquette and prompt response Fluent in Mandarin Chinese and English Relationship Management • As a peer, encourage progressive dialogue to enhance relationship, as well as respect group’s priorities • As a follower, seek trust from manager through high performance, exhibit enthusiasm • As a leader, understand members’ motivation, delegate to enable a learning environment suitable for everyone VOLUNTEER EXPERIENCE Event Helper Simon Fraser University, Burnaby, BC • Assisted operations in the students’ union event by listening and completing instructions Sep 2012 Peer Tutor Coquitlam College, Coquitlam, BC • Helped other students further their education by assisting them on homework related tasks Jun 2013 WORK EXPERIENCE: Customer Service specialist Jul 2008 to Sep 2008 Christina Bakery • Responsible for organizing sales and promotions for Group Purchase Program & Fundraising Department • In charge of shipping invoice for Gift Delivery Service • Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly way • Track record of greeting customers in a polite and friendly manner Cashier Jul 2009 to Sep 2009 SuGuo Supermarket • Hands-on experience in accepting payments from customers and give change and receipts • Proven record of using the right process for cash, credit cards, or other types of payment • Knowledge of handling returns and exchanges of goods Riders Operator Jun 2010 to Oct 2010 Nanjing Xuanwu River Park Playland • Operates and informs patrons how to operate mechanical riding devices • Gives directions regarding safety as well as operation • Moves controls to start stop roller coaster EDUCATION: Bachelor of Commerce - Jan 2013 Nanjing University - Sep 2010 High School Certificate of Graduation - Jun 2010 INTERESTS • Entertainment – going to cinemas and watching movies with friends • World Events – watching news, documentaries, and shows on CBC • Gaming – playing and building things from imagination • Music – listening to classical, piano, jazz, electronic, hip hop, etc. • Reading – enjoying History of China from 1600-1800