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Resume Guan Yu Zhou Resume Lu, Weijia Email: [email protected] Phone: [phone] Email: [email protected] Phone: [phone] Objective: To obtain a full time employment within store supervisor, customer service, manage assistant, office assistant, and official. An ambitious and motivated individual with strong skills combined with work experience and a various interests and activities. Strong skills include managerial knowledge, well diathesis, multi-task skills and team spirit. SUMMARY OF SKILLS SKILLS Languages: Mandarin (native) Fluent in English • • • • Computer Abilities: • Skilled in the use of Microsoft Office, Adobe, Photoshop, Flash, Dreamweaver Other skills: • Good at observation, teamwork, relationship, communication. • Knowledge of Business administration: marketing, accounting, computer, finance, economic (from kwantlen polytechnic university in 2years full time) • Ability to work independent1y, mature and resourceful. • Profound ability to handle a fast-paced, varied and busy work environment. • Highly-motivated and reliable person with excellent health and pleasant personality. EDUCATION Kwantlen polytechnic university : Diploma in Business Administration Richmond 2011-2013 WORK EXPERIENCE • Xing guang Restaurant – waiter, delivery drive, Kitchener. April 2011 – Sep 2011 • Chuan yang Restaurant – dish-washer, waiter, kitchen helper. July 2009 – Dec 2010 • Sunflower bubble tea –manage assistant 2013 • Sarina han personal real estate- manage assistant from Jan-April 2014 Reference available upon request Excellent customer service skills with attitude of continuous learning Detailed-oriented, self-disciplined and well-organized Master of managerial knowledge Fluent in Mandarin Japanese and English EDUCATION • Shanghai Shanda College Major in Japanese • Shanghai Minxing High School 2003.9-2007.6 2000.9-2003.6 WORK EXPERIENCE • CRM Manager at Mizuho Bank Ltd. 2008.12-Present Duties: -Visit customers in person, follow up with customers, research on company financial situation and promote the financial products. -Patiently answer inquiries from customers. -Communicate and co-ordinate with different companies, including Shanghai Foreign Exchange Organization, People’s Bank of China, Taxation Bauru etc. -Organize and summarize information and news of the industry and prepare presentations for customers. • Department of Passenger at All Nippon Airways 2007.6-2008.12 -Help passengers check in, direct them to the departure and arrival locations. -Coordinate with other department. AWARDS & ACHIEVEMENTS • Japanese Test Class One Certificate • Professional Japanese Class Eight Certificate • Academic English Test Class Four Certificate