Culturally and Linguistically Diverse
We provide interpreting services to better service our culturally and linguistically diverse clients .
INTERPRETER SUPPORT
Interpretor support enables clients to communicate their needs in the language they are most comfortable with .
This year we saw an increase in face-to-face interpreter services with the return to on-site services .
What does the data tell us ? In FY 2021 / 22 :
1330 interpreter bookings completed
3 % increase in interpreter services provided
Interpreter bookings completed
Period Face-to-face Telephone Video Grand Total 2019 / 2020 943 848 1791 2020 / 2021 459 823 9 1291 2021 / 2022 658 665 7 1330
Variance 20 / 21 + 21 / 22
+ 199 -158 -2 + 39
The top five languages requested were Arabic ( 30 %), Italian ( 22 %), Greek ( 11 %), Farsi ( 6 %) and Turkish ( 6 %). Vietnamese and Dari requested have increased . Demand for Mandarin interpreters continues to decrease at eighth .
Top 10 languages vs . the rest
Arabic Italian Greek Farsi Turkish Vietnamese Dari
30 % ( 394 ) 22 % ( 293 ) 11 % ( 145 ) 6 % ( 80 ) 6 % ( 78 ) 5 % ( 60 ) 4 % ( 48 )
Mandarin Spanish
Kurdish Sorani
all other languages ( 34 )
3 % ( 43 ) 2 % ( 22 ) 2 % ( 22 )
11 % ( 147 )
MERRI HEALTH / ANNUAL REPORT 2022
53