Challenges
• the NDIS pricing structure remains a challenge and we ceased our Support Coordinator Service following an external review . We redeployed a number of staff , retaining these experienced practitioners in the organisation
• our Merri Mates program was paused due to COVID impacts
What ’ s next ?
• implementation of our new Customer Relationship Model ( CRM )
• working collaboratively with other divisions of Merri Health to ensure the CRM is compatible and compliant with other existing systems
• continuing to explore the sustainability of NDIS programs under the current funding scheme
BACK HOME AFTER FIVE YEARS , SUSAN ’ S STORY
After five years in a care facility , NDIS participant , Susan * returned to her home , with help from a Merri Health occupational therapist .
Susan was unable to talk or move most of her body . Visiting the care facility was challenging for her husband due to travel and language barriers .
Our therapist did a thorough review to understand Susan ’ s care needs and planned modifications to the house , equipment needed and a sleep schedule that included turning overnight .
Mindful of the family ’ s cultural needs , she also liaised with different support networks in Susan ’ s community to develop trust and form relationships . Extensive training was delivered for her carers .
Since returning home , Susan has made great progress and now makes sounds to communicate and has been able to hold eye contact .
* Name has been changed to protect privacy .
MERRI HEALTH / ANNUAL REPORT 2022
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