MER Today Fall 2016 Edition Maintenance, Engineering and Reliability Society

Septemb ber 14, 2016 | Prepared b by Philippe e Dufour The Maintenance A Audit or Brin nging Abou ut Change in n Organizattional Cultu ure STI Main ntenance’s strrength lies in n its multidiscciplinary team m that work ks closely together in order to o optimize maintenance using inn novative tech hniques. We approach maintenaance by conssidering the h human factor, byy aiming for continuous improvem ment and op ptimal performance. The objective of f this step is t to draw a com mprehensive p portrait of th he company;; to get a an understan nding of wheere the comp pany currrently lies in terms of its maintenance pracctices, processses, culture and policy. Con trary to the t traditional a audit that prop poses a list of questions t to answer, th he A in th he ABC techn nique, has u us visit site seectors and see the actu ual equipmen nt and infraastructure in n place and t hen discuss with the s stakeholderss and contrib butors involvved in th he different h hierarchical levels. Each of thesse employeess and manag gers play a crucial must role in maintenaance optimissation and m all taake part in c changing thee organisation n’s cultu ure. We believve that in orrder to increaase reliabilityy and safety, and optimizze maintenaance costs, w we must chan nge our philosoph hy and act ass instrumentts of change.. We are th hus proposin ng a series off articles that will guide you du uring the firsst steps of a major shiift in your m maintenance managem ment. With exp perience, we have come t to realise that the w way the main ntenance aud dit is conducteed is a good s start to chan nging our philosoph hy. We thus use in‐depth h listening and collaaborative worrk as our leaading tools. Usin ng interviewss, we then esstablish one on one discussions with each peerson involved allow wing them to o express theeir day‐to‐daay realiity in mainteenance, theirr vision and imprrovement id deas. Indeed, a a site’s complete picture reveals itselff much mo ore when we listen attenttively. This is the beg ginning of sttep A in a tecchnique Afteerwards, STI Maintenancce auditors gaather information discussed, a as well as theeir the i obseervations, an nd incorporatte them in a strucctured auditt template co omposed of s six conccrete topics a and sub‐topiics. Each sub b‐ topicc is composeed of numero ous criteria t to named th he ABC Teechnique. Audit, Bu usiness Casse, Consolid dation 1

MER Today Fall 2016 Edition Maintenance, Engineering and Reliability Society | Page 5