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MANAGEMENT DEVELOPMENT PROGRAMME
CMAE Courses
a.
MDP PART 1 – CLUB OPERATIONS
This first training course on the Management Development
Programme will help managers to explore the basic elements of
their profession in a comprehensive manner. There is a pragmatic,
hands-on approach, ideal for managers who are new to post, recently
appointed or who simply wish to enhance their knowledge of all ten
core competencies, so that they may better serve their clubs and
committees in every area of the club business.
COURSE CONTENT
• Club governance – the structure, the process and the politics
• Marketing for clubs – attracting members and visitors.
Effective communications inc. Social Media.
• Statutory compliance and risk management
• The food and beverage basics –in house or outsourced
• Introduction to club accounting and budgeting
• The importance of service in private clubs
• Effective management and delegation
• Golf operations and course maintenance
• The basics of strategic planning
• Facility maintenance
• Creating member events.
• Career development
b.
MDP PART 2 – BUILDING AND
MANAGING THE CLUB TEAM
This course will help Club Managers to improve their management
and critical thinking skill levels including time management, negotiation,
team building and conflict resolution. The course is applicable to all
levels of Club Manager who wish to enhance their knowledge in areas
including managerial accounting, club technology and social media,
food and beverage trends, environmental requirements/opportunities
and business writing. There will be particular focus on developing the
strategic plan for your club, and ensuring that your team is adequately
managed, supported and motivated to achieve the club’s ambitions. An
optional (diploma) examination is available to delegates who wish to
evidence their learning.
COURSE CONTENT
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Strategic/Business planning
Successful committee strategies
Staff performance management/motivation systems.
Building the team
Time and stress management
Managing conflict & managing relationships
Negotiation techniques
Communicating club decisions & business writing
Lessons to learn from a Management/Leadership case study
Guiding the politics of governance Manager survival
techniques - from those who know
• Examination
The only person who is educated is the one
who has learned how to learn and change
Carl Rogers