talent professionals who sound caring and empathetic, rather than computer-generated or robotic.
Secure but Flexible Technology
Because no two health care organizations are the same, we designed CTS so it can be used as a stand-alone product or integrated with a hospital’ s existing IT network.
Our system can be configured to meet any facility’ s needs, ranging from regional, multi-hospital systems with a fully functioning EMR, to home health agencies that still rely on paper charts. We can avoid compatibility problems and integrate seamlessly with an organization’ s electronic medical record or other systems by creating an HL7 interface, which is a special kind of integration software used in the healthcare industry that allows two different products to communicate with each other.
The CTS platform, built on Microsoft’ s ASP. NET MVC architecture, is highly scalable. The system can easily accommodate increased user need, such as growth in daily IVR call volume and data storage, without impacting performance or incurring incremental hardware costs.
Perhaps most importantly, our encrypted, cloud-based databases meet all requirements related to healthcare data security. We use an encryption protocol called Transport Layer Security( TLS) 1.2, which provides privacy and data integrity between our clients and our servers. Additionally, we protect personal identifiable data, such as social security numbers, through a technique called“ data masking,” while simultaneously protecting data that is not moving through networks using encryption of“ data at rest.”
An Immeasurable Impact
Imagine if you no longer had to assign staff the tedious task of combing through patient medical records in an effort to identify high-risk patients, then spending countless hours attempting to reach those patients by phone. What else could your team accomplish during that time?
Imagine if you could quickly identify a patient in need of intervention during their transition from hospital to home. How much money could your organization save through dramatically reduced readmissions? More importantly, how many lives could you save?
Imagine if you found a simple, affordable way to stay engaged with your patients through their entire continuum of care. Would you see an increase in patient satisfaction and, ultimately, patient loyalty?
Health care organizations that have adopted CTS report statistically significant reductions in patient ER visits and readmissions. But that’ s not all. Despite being simple and cost-effective, our platform delivers improved outcomes and quality, improved clinician workflow and efficiency, and reduced costs. It’ s patient- and provider-centered.
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