MBAA 523 Henry Clements/TUTORIALOUTLET DOT COM MBAA 523 Henry Clements/TUTORIALOUTLET DOT COM | Page 3

4. What will you tell him about which is the best option?
Henry has two people who can check cars out for a rental. One works
at the service
counter and the other works in the office and can come out to help if
needed. Henry has
determined that people arrive following a Poisson distribution.
Rentals average about 24 per day
and the service person take about 15 minutes to process a customer
for a rental. [Note. Henry’s
business is in a community, not in an airport, so he is only open 8
hours a day.] Henry sees that
the agent at the service counter in not busy all the time so he is
contemplating not keeping the
office person trained and leaving only the service counter person.
5. Is this a wise move? What is the average time the customer takes
from when he/she
arrives until he/she has a car?
6. Currently, when the office person in serving customers, a second
line forms in front of
the counter. Is that how Henry should set up the waiting area or is
there a better way?
7. What are the time in the queue and time in the system for your
proposed method (if
different from Question 2. When a car is returned to his location,
Henry has three employees who prepare the car for
the next rental. As a car arrives, one of the employees takes the car
and washes it, cleans and
vacuums it, and inspects it and prepares the paperwork for the next
rental and returns the car to
the lot. The employees each take a car in sequence. Henry has
observed the process and has
observed the time each takes to complete each step. He asks you if
there is a better way to
organize this part of the operations. The information about the times
(in minutes) is as follow: Beverly
Cameron
Tina Wash