MBAA 523 Henry Clements/TUTORIALOUTLET DOT COM MBAA 523 Henry Clements/TUTORIALOUTLET DOT COM
MBAA 523 Henry Clements
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Henry Clements is a friend of yours who has a car rental agency in
major metropolitan
area. Although he is an independent company he works closely with
three other independent
companies in metro area. They share information and each they
forecast the number of cars each
will need the following week. Then if needed, the will transfer cars
between location on Sunday
when none of the agencies is open. If they have to go and get a car
during the week, it will cost
$75 each considering the lost time and good will of making the
customer wait. Moving on
Sunday gives the customer the option to return the car to any of the
four locations and it has
allowed Henry and the other agencies access to extra cars to meet
their needs. Everyone is
happy with this arrangement.
Henry reviewed his company’s performance and he believes there is
room for
improvement. He has obtain records for the last three months. The
data he collected are shown
below. It is Friday and he has to input his forecast for the number of
cars needed tomorrow. He
knows you are have been taking a class in Quantitative Analysis and
has asked you to review his
data and help with his forecast and determine what else he might to do
increase his performance.
As you discuss the situation with him, you learn that he wants to be
able to meet the customers’
requirement for a vehicle 95% of the time. He says he rarely ever gets
complaints if the exact
model is not available, as long as he has a vehicle available, so he