CEO Sheri Miksa
CEO
News & Notes
Hello and welcome to the holiday season ! We have so much exciting news here at Mazzio ’ s LLC !
Annual Franchisee / GM Conference ‐ It was great to see everyone at our Annual Franchisee / GM Conference in October ! Our theme was “ Back to the Future ”, celebra�ng our 55 th Anniversary of Ken ’ s Pizza ; “ the pizza that started it all .” This edi�on of the Inside Slice will showcase the great �me we had together . Sales Building – Despite the tough compe��ve environment ( pizza wars ) and the tough economic environment , we con�nue to see periods of both comp sales and transac�ons growth at Mazzio ’ s – our base business is growing with solid marke�ng / promo�onal programs executed well ( plus tests ), we have Catering growth , plus the impact of reimages . Send us your sales building stories and records ! Marke�ng – We recently finished our Ken ’ s Pizza Anniversary Promo�on , and are con�nuing to celebrate our 55 th year in business . We also rolled out our newest Wing Run ® Wings flavor – Sweet Memphis Dry Rub ! We have also been tes�ng our Mix and Match Menu , in OKC , TX and MS – thanks all ! We just rolled out our Holiday Promo at Mazzio ’ s . Pepperollies are back ! Plus we introduced Merry Meal , with Pepperollies , a large 1‐ top and Cheese Dippers , for only $ 20 . We have also some fan favorites back as LTO ’ s for the holiday – spaghe� , Chicken Alfredo Family Bake , and small Cinnabollies . Catering – We ’ ve been focused on our Power Stores , and our team has been out doing Open Houses / Events to showcase our catering menu before the holidays , including one in NW Arkansas , a combined brand event at the Campbell Hotel in Tulsa , an a�er‐hours party at the Mercy Hospital Founda�on Ball in NW AR , and an introductory luncheon for the Metro Tulsa Hotel & Lodging Associa�on ( MTHLA ). Reimages ‐ Kudos again to Franchisee Debbie Ashmore for her great reimage / remodel . In addi�on to her Mazzio ’ s , Debbie is a mul�‐unit KFC franchisee , so she knows the importance of reimaging restaurants on a schedule ( most systems require updates every 5‐7 or 7‐10 years ). If you haven ’ t seen her loca�on in McAlester , go check it out , or watch the video on our shared drive . We have also successfully reimaged 3 company‐owned loca�ons this year – Catoosa , OK , Shawnee , OK , and Marshall , MO . Training ‐ I am pleased to announce our new approach to training for marke�ng promo�ons and for restaurant posi�on training . As you will recall , our “ People First Ini�a�ve ” iden�fied “ new ways to train ” as an important next step . What can you expect ? We have been tes�ng a new approach to Marke�ng Promo�ons Training with a video watched in advance ( for our January promo , our newest Fiery Wing Run ® Wings flavor is trained via video ). Our team is being respec�ul of your �me by offering a video alterna�ve to in‐person training requiring travel . Please a�end these webinars ( or send a proxy ) and be engaged . Train your team members well on the material , to ensure excellent execu�on . From the “ Quality Ini�a�ve ”, we ’ ve revised our Doughmaster Training ( original format module in T2G , includes tests ) – it ’ s available as of our first Ops training‐only webinar sessions ( Jan 11th‐13th ). All Doughmasters should pull down the module and get re‐cer�fied by the due date . From the “ Delivery Ini�a�ve ” we are crea�ng a set of short Delivery Driver Videos – a companion to Posi�on Training in T2G ‐ first will be on Vimeo for viewing prior to our Jan 11th‐13th training‐ only webinar . Speaking of training and the Quality and Delivery Ini�a�ves , everyone should be focused on the “ 3 big changes ” for dough , that we rolled out this summer . Our dough con�nues to be our signature . With so much compe��on out there , we have to get it right and make it great every �me . We also ins�tuted our “ quality promise ” with all drivers being asked to personally verify the quality ( and accuracy ) of every product they are delivering – before it leaves the restaurant . We will see a CLI results update in our January Training Webinar . Oliveto – Exci�ng �mes here , too . We recently introduced our new Seasonal Menu – 4 great items , plus one “ secret menu ”, Friday‐only special . And , we rolled “ Takeaways ” ‐ convenient , easy to order , bundles ‐ choice of family size pasta and salad plus hearth‐baked cheese bread ‐ feeds a family of 4‐5 for only $ 38 . In Tulsa we just held a VIP Open House where we showcased our catering menu , our seasonal menu , our Takeaways , and introduced our new Curbside Delivery ( joining Moore which also offers this service ). Our VIP guests loved experiencing all the convenient , high quality op�ons that Oliveto offers ! Re�rements – Here at the RSC , we have 2 year‐end re�rements . Debby Giehm has been with us in the Execu�ve Office for over 19 years . And Leo Voss has been with us on the Finance side ( Controller ) for 17 years . Both have decided it ’ s �me to re�re and we sure wish them well !
Happy Holidays & Happy New Year to all !
My Best ,
Sheri