May Gold Star Edition 1 | Page 6

Glass Half Full You CARE about your customers. You want your customer relationship to be long thanks to great loyalty. Even after a customer pays off their account in full, you should be following up with them. Just because their account is paid in full does not mean there is not room for additional sales! Let your cup run over in sales and be sure to follow up. It’s the perfect opportunity to invite them in to check out our new products and option for $500 for their personal use. You have been provided customer call lists to reach out to paid in full customers. Use your Paid in Full Script to welcome them back into your store so that you can continue to provide them with WOW Customer Service and products that wear well. Turn them into buyers again! Why Should They Come Back? $500 for their own personal use  4K TV  Samsung Galaxy Gear Smart Watch  Beats by Dre Headphones  Touch Screen Laptops Sofa/Sleepers with Contemporary Design  (Levon/Alenya)   “Some say the glass if half empty, some say the glass is half full, I say, are you going to drink that?” Daniel Tosh 5