" Just as a successful leasing professional relies on the support of the entire team, from maintenance to management, a community ' s success also depends on the reliability and effectiveness of its suppliers."
SUPPLIER PARTNERS
" Just as a successful leasing professional relies on the support of the entire team, from maintenance to management, a community ' s success also depends on the reliability and effectiveness of its suppliers."
legislative laws and adapt to changes as they occur. These experiences have instilled in me a sense of resilience, adaptability, and problem-solving skills that have been invaluable in my current role as a supplier.
The sales process in the leasing environment is fundamentally about building relationships and trust. This mirrors the dynamic between a community ' s leasing professionals and its residents. While amenities and location are important factors in choosing a place to live, it ' s often the quality of customer service and the overall experience that sets one community apart from another. The same principle applies to vendors and suppliers working with these communities.
Just as a successful leasing professional relies on the support of the entire team, from maintenance to management, a community ' s success also depends on the reliability and effectiveness of its suppliers.
KEY TRAITS OF SUCCESSFUL SUPPLIERS
Here are some key areas that can help suppliers build strong relationships with their clients and grow their businesses:
• Communication: This is the cornerstone of any successful business relationship. Be accessible, responsive, and proactive in keeping your clients informed. If you ' re unavailable, ensure they have a reliable point of contact in your absence. Remember, property management professionals are juggling multiple responsibilities and deadlines; they need suppliers who are dependable and easy to work with.
• Reliability: Consistently deliver on your promises in a timely and efficient manner. If you encounter an obstacle, communicate it promptly and honestly. Building trust is essential for long-term partnerships. Let ' s be honest: If you don’ t, the next person will, whether they work for your company or not.
• Honesty: Be upfront and transparent in all your dealings. Property managers appreciate honesty and would rather know the facts upfront than discover them later.
• Problem-Solving: If your work involves interacting with residents, your ability to help resolve issues quickly and effectively will be invaluable in building trust and strengthening your relationship with the community.
• Understanding Expectations: When undertaking a project, clarify expectations from the outset. Ensure you have a clear understanding of the scope of work, deadlines, and communication protocols. This will help avoid misunderstandings and ensure the project runs smoothly.
• Stress Reduction: Strive to be a solution, not a source of stress. Take ownership of issues that arise within your area of expertise and proactively work to resolve them. This will demonstrate your commitment to the partnership and your value as a reliable supplier.
• Relationship Building: By consistently demonstrating the qualities above, you will naturally build strong relationships with your clients, leading to increased business and valuable referrals.
Remember, the success of a supplier is intrinsically linked to the success of their clients. By prioritizing communication, reliability, honesty, and problem-solving, suppliers can establish themselves as trusted partners and contribute to the overall success of the communities they serve.
Brandi Crouch is the Sales Executive at Real Floors, Inc.
www. aamdhq. org 31 | TRENDS MAY 2025