Maximum Yield USA February/March 2020 | Page 52

“ The gardening industry is so vast, yet we tend to focus on one crop when there are so many different angles for anyone to journey down.” There’s so much consumer de-education through marketing designed to make the consumer feel like they’ve learned something new. When, in fact, they’ve been de-educated and duped into a marketing ploy. It all started with Bernay’s Public Relations (propaganda) in the 1920s and it’s only gotten worse since. We believe that our customers are smarter than we are, and product sampling is a way for them to use their expertise to come to a conclusion. We suspect you’re not hand-bottling on the front porch anymore? We have moved several times, each time moving to a larger facility. We’ve needed to expand since the demand for SLF-100 has increased. Bottling by hand isn’t an option anymore. We’ve automated but not to a point that we don’t need hands-on and I don’t imagine us ever getting to that point. Where does South Cascade Organics distribute? We currently distribute in the US and started up in Canada in 2019. We are close to being in the UK. We will see what 2020 has to offer. Are the kids still helping out? Currently we have six people working for the company. My wife and I and our four kids. What is a vital asset required when starting a company? Patience. 52 Maximum Yield What are SCO’s strengths? Our strength as a company has to be our relationships with our customers. The involvement with our customer base makes South Cascade Organics what it is and without them we are not a company. We want to be involved with our customers, we want to answer questions through email or phone calls. We want to treat our customers the way we would want to be treated. Any proud moments you want to tell us about? Recognition from customers has to be our proudest moments. Every once and a while we receive an email thanking us for saving a garden or thanking us for creating a product that works so well. Being able to connect with so many people around the country and partici- pate in their lives means the world to us. Finding some of the best honey through a customer on the coast of Oregon, some of the best coffee from customers in Hawaii and going to dinner with friends in Massachusetts. These are the proud- est moments in business. What have you learned about the industry over the past few years? That for the most part customers in this industry have huge hearts. They really care about each other and the businesses they decide to partner with. Also, the diversity of the industry is huge, I can be talking to a 20-year-old cultivator in Michigan about her issues in hydroponics one minute and the next a 70-year-old organic gardener in the Pacific Northwest about his bees.