Marketing Trendz Volume 24 Winter 2020 Edition Sample | Page 2

sales promotion & events Biometric data is at the heart of Fit:Match's offer, which is AI tech- powered. IT’S TIME TO GET FITCHED Made for a tech-enabled, data-driven, and digitally enhanced retail environment, Fit:Match offers a highly integrated online/offline apparel shopping experience to increase service personalization and customer satisfaction Ever heard of Fit:Match? Combining the latest in data science and 3D measurement technology, the platform offers a highly integrated online/ offline apparel shopping experience and a transformative retail opportunity for consumers, retailers, and brands. It functions on Fitch, proprietary Al- powered technology, and matches shoppers with products that fit them based on biometric data and preferences. The mission of the program: To eliminate “fit risk” and provide a more personalized and rewarding overall experience, achieving shopper relevance and satisfaction, increasing loyalty and retail sales conversion, and decreasing the rate of purchase returns. In partnership with Baybrook Mall in Texas, the American company’s team opened a Fit:Match Pop Up Studio to generate awareness of the platform. After answering a number of questions about their fit and style, consumers will experience Fitch, which collects 150 body measurements in mere seconds. the team aims to empower consumers to make better apparel purchase decisions. Exceeding its initial expectations, 80% of shoppers who enter the Pop Up Studio get “fitched” and complete the matching process. “[Only a minor subset of items in the universe of ready-to-wear apparel fit each individual perfectly, yet shoppers are presented with thousands of products on a brand's website or in-store. In order to find the right products, shoppers bear the burden of wading through an extensive assortment, reading complicated sizing charts, and/or spending time trying on clothes. This results in a very hit-or-miss experience. In the modern age of AI we knew there was a better way, so we decided to invent it,]” explained Fit:Match co-founder and CEO, Haniff Brown. ... matches shoppers with products that fit them based on accurate biometric data and preferences. “The final step in the experience [at the Baybrook Mall Pop Up Studio] will present [shoppers] with a personalized assortment [of apparel] that delivers their best fit matches, based on their accurate biometric and fit profile data,” the Fit:Match team noted in a brief. Following that process, shoppers can browse and buy the selected items in-studio on digital touch screens or at home via the company’s website. Layering brand-provided tech pack data and Fitch-generated measurements, PAGE : 18 Fit:Match's message is clear: Take the guess work out of your fashion shopping.