™Marketing Magazine Issue 8 | Page 27

PERSPECTIVE • I realized this was not happening to me rather FOR me. • I realized how lucky I was and became so grateful for everything I had and most importantly the incredible relationships I had. • I started reaching out to all the current and past people in my life that meant so much to me and had such an impact on me. • I repaired and rekindled relationships. • I made sure everyone important to me knew how much I cared and how appreciative I was for them. • I started doing things I always dreamed of doing like meditation, yoga, and stretching that is part of my daily life today as a result. • I took advantage of extra time I had and started having longer kick ass workouts every day. • I was able to focus on my nutrition by dramatically improving my eating habits and eliminating all my bad habits. • As a result, I have become obsessed with my health and am in the best shape of my life. • I discovered a newfound passion that has enriched my life. • I had a newfound appreciation for all the incredible essential front line workers who bravely and selflessly continued to work for others, such as healthcare providers, law enforcement, military, other first responders, truckers, grocery store employees, delivery people, and other essential services. • I realized we didn’t need the fancy meals, trips, and other materialistic things to make us happy. • I realized what was really important and how silly I was reacting to the things that really didn’t matter. • I discovered being present in the moment with people important to me was 10 times more gratifying than having my face buried in a digital device. • We created new family traditions that connected us deeper. • I became a sponge, absorbing, inhaling, and consuming so much from podcasts, videos, articles and books a few hours per day. • I became so much more creative and literally filled notebooks with ideas that propelled my career and positioned my business for long term success. • It was exactly what I needed to get unstuck and rejuvenate my professional career. • I rallied my co-workers to brainstorm and reinvent our business to a completely other level. • I was proud of the way I remained calm, stepped up as a leader and role model and became energized by the obstacles we were facing. • We created new revenue streams, better processes, more innovative products and services that helped our company grow, helped our customers lives, and created more jobs and opportunities. • I would not be where I am today in so many areas of my life, if it wasn’t for the sabbatical, I was forced to take back in 2020. I challenge you to make this “pause” the best thing that has ever happened to you. It is a gift, if you choose it to be. John R. DiJulius III, best-selling author, consultant, and keynote speaker, is the President of The DiJulius Group, the leading customer experience consulting firm in the nation. He blogs on customer experience trends and best practices. Learn more about The DiJulius Group or The Secret Service Summit, America’s #1 Customer Service Conference. In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer—which ultimately permeates into people’s personal lives at home and in their communities. TheDiJuliusGroup.com TULIPMEDIAGROUP.COM | 27