" Don’t try
your best;
make things
happen."
MEET JOHN DIJULIUS
John R. DiJulius III best-selling author, consultant, and keynote speaker, is the President of The DiJulius Group, the
leading Customer experience consulting firm in the United States. He blogs on Customer experience trends and best
practices. Learn more about The DiJulius Group or The Customer Service Revolution , America’s No. 1 Customer Service
Conference. In The Customer Service Revolution , DiJulius points out how numerous companies have made Customer
service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result
of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a
result of how companies and management are treating their employees and how employees are treating each other and
the Customer—which ultimately permeates into people’s personal lives at home and in their communities.
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