™Marketing Magazine Issue 20 | Page 24

TECH TALK
Other Players Worth Knowing
The AI party doesn’ t end with the big three. Here are a few other platforms that are reshaping workflows across marketing departments:
Microsoft Copilot
Embedded into Microsoft 365, it helps generate reports, summarize meetings, and whip up content drafts across your Office suite. For busy marketers buried in documents, this is a lifesaver.
Claude
Created by Anthropic, Claude stands out with its strong ethical guardrails and is ideal for customer service interactions requiring care and sensitivity.
Gemini
Google’ s Gemini blends real-time search capabilities with machine learning to help brands fine-tune SEO strategies and stay ahead of digital trends.
As AI pioneer Andrew Ng said: " AI is the new electricity." These tools aren’ t just helpful— they’ re foundational.
AI ' s Impact on Marketing and Customer Engagement
Here’ s where the rubber meets the road. AI isn’ t just about cool tech; it’ s about delivering better experiences:
Personalization at Scale
AI algorithms analyze individual behaviors to recommend products, content, and messages tailored to each user.
Smarter Automation
From AI-driven chatbots to predictive lead scoring, brands can automate routine tasks and focus human energy where it matters.
Real-Time Optimization
AI systems adjust campaigns mid-flight, reacting to live performance data.
Bottom line: AI doesn’ t just change how you market; it transforms who you can reach and how effectively you can connect.