Geographically the global market for KPO is segmented into North America, Asia Pacific, Middle East and Asia, Europe and Latin America. Emerging economies such as Latin America and Asia Pacific have been able to appeal KPO service providers owing to the advantages such as favorable business environment, availability of trained professionals combined with high productivity, and low labor costs. These advantages are not prevailing in developed countries, and as a result, many companies are setting up businesses in developing markets. The future forecasts for KPO in India are immense as KPO is applicable to several industry sectors in which India’ s technically educated professionals and highly skilled workers have developed particularized expertise. These sectors include engineering, law, education, publishing, media, entertainment, industrial machinery, textiles, automotive, aerospace, software, electronics, insurance, biotechnology, healthcare, pharmaceuticals, and finance.
Although India has traditionally been a KPO destination for Australian, British and North American companies, a growing number of European companies are looking to Eastern Europe, especially the Baltic countries, to satisfy their KPO needs. Several U. S. businesses have already made successful ventures into the KPO field in India to leverage India’ s knowledge class including Caterpiller, General Motors, Ford, United Airlines, Morgan Stanley, Reuters, Goldman Sachs, McKinsey, Citigroup, JP Morgan, Motorola, Philips, Sun Microsystems, Texas Instruments, Cisco, Oracle, Intel, Microsoft, HP, IBM, and GE. In the pharmaceutical industry, global pharmaceutical firms such as Eli Lilly, GlaxoSmithKline, AstraZeneca, Novartis, and Pfizer have moved part of their clinical drug testing to India to tap India’ s diverse and vast population of highly skilled and low wage demanding labors. This can considerably accelerate the time to market for new drugs, and offers potential cost savings of up to 50.0 % relative to the U. S.
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The key vendors for global KPO market include Wipro, RR Donnelley & Sons, Genpact, Mphasis, while other prominent vendors include Cognizant, Adventity, Syntel, The smart cube, Mu Sigma, Aranca, Accenture, EXL Services, Inductis, Infosys, McKinsey, Pangea3, Pulsar knowledge center, Oracle, SAP, TechBooks, Grail Research, Moody ' s, TCS, WNS, EXL Service, Pipal Research, RocSearch, and IP Pro.
Genpact are a global leader in digitally powered business process management and services. They architect the Lean Digital enterprise through their patented Smart Enterprise Processes framework that reimagines their clients operating models end-to-end, including the back and middle offices. This creates intelligent operations that help in transforming, designing and running. The impact on clients is a high return on investments through business agility, growth and efficiency.