Geographically the global market for KPO is segmented into North America , Asia Pacific , Middle East and Asia , Europe and Latin America . Emerging economies such as Latin America and Asia Pacific have been able to appeal KPO service providers owing to the advantages such as favorable business environment , availability of trained professionals combined with high productivity , and low labor costs . These advantages are not prevailing in developed countries , and as a result , many companies are setting up businesses in developing markets . The future forecasts for KPO in India are immense as KPO is applicable to several industry sectors in which India ’ s technically educated professionals and highly skilled workers have developed particularized expertise . These sectors include engineering , law , education , publishing , media , entertainment , industrial machinery , textiles , automotive , aerospace , software , electronics , insurance , biotechnology , healthcare , pharmaceuticals , and finance .
Although India has traditionally been a KPO destination for Australian , British and North American companies , a growing number of European companies are looking to Eastern Europe , especially the Baltic countries , to satisfy their KPO needs . Several U . S . businesses have already made successful ventures into the KPO field in India to leverage India ’ s knowledge class including Caterpiller , General Motors , Ford , United Airlines , Morgan Stanley , Reuters , Goldman Sachs , McKinsey , Citigroup , JP Morgan , Motorola , Philips , Sun Microsystems , Texas Instruments , Cisco , Oracle , Intel , Microsoft , HP , IBM , and GE . In the pharmaceutical industry , global pharmaceutical firms such as Eli Lilly , GlaxoSmithKline , AstraZeneca , Novartis , and Pfizer have moved part of their clinical drug testing to India to tap India ’ s diverse and vast population of highly skilled and low wage demanding labors . This can considerably accelerate the time to market for new drugs , and offers potential cost savings of up to 50.0 % relative to the U . S .
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The key vendors for global KPO market include Wipro , RR Donnelley & Sons , Genpact , Mphasis , while other prominent vendors include Cognizant , Adventity , Syntel , The smart cube , Mu Sigma , Aranca , Accenture , EXL Services , Inductis , Infosys , McKinsey , Pangea3 , Pulsar knowledge center , Oracle , SAP , TechBooks , Grail Research , Moody ' s , TCS , WNS , EXL Service , Pipal Research , RocSearch , and IP Pro .
Genpact are a global leader in digitally powered business process management and services . They architect the Lean Digital enterprise through their patented Smart Enterprise Processes framework that reimagines their clients operating models end-to-end , including the back and middle offices . This creates intelligent operations that help in transforming , designing and running . The impact on clients is a high return on investments through business agility , growth and efficiency .