Market Research Reports - Ken Research US BPO Services Market Research

Software and services are all set for explosive growth: Ken Research
Apart from Software development and maintenance in a traditional license based system, cloud
services are also a big part of software industry (such as SaaS, PaaS, IaaS, MaaS, AaaS, etc.).The
global software market is consolidated, comprising the segments of infrastructure software and
application software. Infrastructure software includes operating system and database
management system software, while application software consists of enterprise resource
planning and business intelligence.
Last 5 years have been great for software industry despite global economic. The industry is
expected to continue its momentum to reach half a trillion dollars in couple of years. Global
trends like Internet of things (IOT), Smarter cities and smarter cars growth in the area of
security technology and a high demand for security experts, development of VR and AR,
digitization of health information and dependency on data analytics ensures tech sector is set
for explosive growth.
Except for SAP (Germany) all of the world top 10 companies are from the US with Microsoft,
Oracle and IBM being top 3 in terms of revenue from software. Fijitsu and Hitachi are only
players from Asia in top 20 despite software not being their major source of revenue. Following
the footsteps of SAP and VMware companies are increasing their investment in cloud based
services which can improve the unit economics of the industry.
According to the research report “Software and BPO Services Market Global Report 2017”,
Europe accounts for 26%, Asia 33% and the Americas being the largest region in the software
and BPO services market in 2016, accounts for around 38% market share. Increasing demand
for software services from professional services companies such as finance, HR companies and
from manufacturing companies has been the major growth drivers of the industry. This level of
global competitiveness will ensure pace of technological development of the industry will not
slow down in the near future
Business Process Outsourcing, which has become one of the most essential components of
managing costs and efficiencies in business organizations nowadays. Generally non-primary
commercial functionalities are contracted to BPO companies who act as a third party service
provider. BPO, Business Process Outsourcing falls under the wider domain of the Business
World called as Information Technology Enabled Services (ITES). Therefore, a vast number of
companies around the world have come forward to provide the essential services to BPO
International clientele. Constant and strong growth of BPO industry had insured a frictionless
customer support worldwide with companies like, CBRE, INFOSYS, Genpact, Capgemini, and
Accenture being the leading players globally. The global BPO Services market has 11 figure total
revenue in USD, representing a compound annual growth rate of over 4% since 2012 but
expected to slow down in coming 5 years due to global economic downturn. There are some
very large and highly developed players in the Asia-Pacific market like Fujitsu, NTT data, IBM,
NEC, Hitachi, Accenture etc. and many companies are located in Asia for the ability to offer off