Market Research Reports Global Contact Management Software Market Report 2 | Page 2

parent market trends, macro-economic indicators and governing factors along with market
attractiveness as per segments. The report also maps the qualitative impact of various market factors
on market segments and geographies.
Some of the major players that operate in the Global Contact Management Software Market are
Salesforce, Zoho, Sage, OnContact, Act, Pipedrive, SalesNexus, NetSuite, TeamWox, SugarCRM,
Maximizer CRM, Infusionsoft, Insightly, OfficeClip, Freshsales, HubSpot Sales, InfoFlo, Teamgate
LeadExec, ProWorkflow, Chime, Google Contacts, CoContacts, Eve rcontact, Hyperoffice, Freshsales
CRM
Latest Industry Updates:
1 Salesforce:-The global leader in CRM, today launched Salesforce Einstein Analytics, delivering
advanced analytics for millions of CRM users. Einstein Analytics adds a layer of artificial intelligence to
the entire analytics workflow, automatically surfacing CRM insights and recommending actions to
accelerate sales, improve customer service and optimize marketing campaigns.
Millions of Salesforce users have leveraged out of the box operati onal reports and dashboards to
quickly look up their data, understand performance and communicate results. And now they can
continue their analytics journey with advanced analytics apps built into Salesforce. With the amount
of customer data volumes growing exponentially every day, analytics has become more important
than ever before. It is impossible for anyone to spot every trend, understand every correlation or test
every hypothesis. Now companies have a way to empower their sales reps, service agents, m arketers
and analysts with the insights they need to make every customer interaction smarter, without having
to build mathematical models, write algorithms or ask an expert for help.
2 NetSuite:-Western Global, a provider of fuel storage and dispensing solutions, selected and
implemented Oracle NetSuite to help support its 220 percent growth over the last five years. With
NetSuite, Western Global has been better able to reduce operational complexity, consolidate core
supply chain and finance functions after an acquisition, and support its international expansion as it
has grown into a global organization that recently hit the £50 million revenue milestone.
Founded as a family business in the UK in 1962, Western Global grew steadily and launched operations
in Europe and North America. To build on that growth and expand into new markets, including
Australia and South Africa, Western Global acquired TransTank Pty Ltd, a manufacturer of self -
contained tanks and dispensing equipment, in 2014. After the acquisi tion, Western Global was
managing operations across a fragmented network of three different ERP systems. This negatively
impacted productivity and prevented it from getting a clear view into key business information. To
help address this challenge and improve the visibility and control needed to efficiently run its global
business, Western Global selected NetSuite.
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Market segment by Regions/Countries, this report covers:
1 North America Country (United States, Canada)
2 South America
3 Asia Country (China, Japan, India, Korea)
4 Europe Country (Germany, UK, France, Italy)
5 Other Country (Middle East, Africa, GCC)