The market is divided into the following segments based on geography :
� Americas � APAC � EMEA
Key vendors
� Avaya � Cisco Systems � Convergys � Genesys � Altitude � Aspect Software � Diagenix � Exotel Techcom � Enghouse Interactive � inContact � NEC � Ozonetel � Pronexus � Unify � Vocalcom � Zendesk
Market driver
� Exponential increase in contact center data . � For a full , detailed list , view our report
Market challenge