Financial market institutions are looking to increase their investments in software in 2015, compared to 2014, to reduce operating overheads, and improve the quality and timeliness of their services. Financial market institutions have started shifting their existing business processes to newer enterprise applications such as customer relationship management( CRM), HR management and financials, to adapt swiftly as well as respond to changing digital channels, and improve their business agility.
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Trade / payment automation forms a critical component to the success of the financial institutions, and they are making the largest investment in this operational function in 2015, to facilitate the easy execution of repetitive trading and payment processes.
Synopsis
ICT investment trends in financial markets presents the findings from a survey of 147 financial market institutions regarding their Information & Communications Technology( ICT) investment trends. The survey investigates how financial market institutions currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting.
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