March Faces of Freedom 1 | Page 4

Welcome Aboard! Please welcome Rocky Plouvier to our company as the new Director of Compliance. Rocky comes to us from Pioneer Services, where he had spent over 23 years, beginning his career in lending and collections and eventually holding numerous senior management roles including Director of Collections, Chief Credit Officer, Director of Audit and Compliance, Director of Business Development and Sales Finance, and Director of Customer Resolution. He has a Bachelor’s degree in Business Administration with minors in Math and Economics from Montana State University. Rocky is currently in the process of moving from Kansas City, MO to Norfolk, VA where he is already hard at work helping us improve our processes and procedures. Rocky has a wife and two daughters, Megan and Madison, ages 21 and 18. Rocky coached Megan’s softball team from the time she was 6 years old and she attends college on a softball scholarship. Madison is a finalist in the Kansas City Shooting Star program for theatre performance. His family will remain in Kansas City until they finish college. You may reach Rocky at [email protected] or at extension 3106 in the Norfolk Corporate Offices. Please take the time to stop by, call, or email Rocky to say hello and welcome him to our family. As always, we are bringing aboard more satisfied customers with WOW service... From: Kurtis Chase To: Veronica D. Wiggins - MCS Subject: Re: please attach les Thank you again for you help, I really do appreciate it, customer service isn't always the best these days but you shined a light on it today. Kurtis 3