PRICING & LOCATION
EDUCATION
PRICING & LOCATION
IN PERSON
Location :
All in-person seminars are located at : 7100 E . Belleview Ave . Suite 305 Greenwood Village , CO
Unless otherwise noted :
• Early Bird : $ 49
• General : $ 59
• Non-Member : $ 79
• Class Pass Holders : FREE
* High energy , fun and hands-on ! This training space was built for maintenance professionals BY maintenance professionals . The HOME Room is state of the art but allows maintenance teams to get their hands dirty by not only learning how to fix something but by truly fixing it in the classroom setting .
WEDNESDAY
MARCH 12 , 2025
9:00 AM -12:00 PM
Fair Housing for Multifamily Professionals
Make sure your community is in compliance with Fair Housing Regulations
This class gives management and leasing professionals detailed information on regulations and instructs managers and leasing professionals in handling difficult Fair Housing situations .
IN PERSON
FRIDAY
FEBRUARY 28 - MARCH 21 , 2025 9:00 AM - 4:00 PM
Certified Apartment Portfolio Supervisor
Unlock your potential to lead , strategize , and enhance the performance of multi-property portfolios .
Elevate your career with the Certified Apartment Portfolio Supervisor ( CAPS ) Credential . Designed for experienced property management professionals , this certification provides the skills needed to excel in high-level portfolio management .
Learn how to recruit and retain top talent , optimize employee performance , minimize conflict , and navigate ethical challenges . Master the intricacies of budgeting , property performance analysis , capital improvements , and risk management .
IN PERSON
TUESDAY
MARCH 11 , 2025 9:00 AM -12:00 PM
Dealing with Difficult People
Learn how listening and communication can help diffuse tough situations
It is hard to maintain your calm and not take it personally when your customer is being difficult or rude , yet that is what is necessary for business . This class will show you ways to communicate more effectively with unhappy customers and find a positive solution .
Course Topics Include :
• Understanding the difference between difficult vs . upset people .
• What makes a person difficult .
• Learn the skills to master managing difficult people .
• Learn the three stages of conflict and how to manage the customer .
• Quick tips on how to handle common hassles .
• 10 active listening tips .
• How to avoid escalation .
IN PERSON
TUESDAY
MARCH 25 , 2025 9:00 AM -12:00 PM
ABC ' s of NOI : Every Dollar Counts
Learn about NOI & identify ways your community can become more profitable
If you don ’ t know what this means , you should attend this course !
Everyone on your team makes an impact to the success of your community asit relates to financial performance , and every dollar earned and spent counts when it comes to NOI – the Net Operating Income . In this class everyone on your team will learn about NOI and learn how to identify ways your community can become more profitable .
Leave class knowing how to “ own ” your piece of the NOI pie . www . aamdhq . org 19 | TRENDS MARCH 2025