March 2024 | Page 5

INSIDE THIS ISSUE
March 2024 | Volume 37 , Number 3
Official Publication of the
APARTMENT ASSOCIATION OF METRO DENVER

6

Board Perspective
The Big Idea Elevating Customer Experience : From Impressions to WOW Moments
7100 E . Belleview Ave . Suite 305 Greenwood Village , CO 80111 ( 303 ) 329-3300

19

Legal
CAA Launches Rewritten Legal Handbook
PUBLISHER Mark Williams
mwilliams @ aamdhq . org
Design & Production Christopher Dean
cdean @ aamdhq . org

22

Technology
• The Potential Of AI In Apartment Living
• Case Study : Gables Residential
• 6 Misconceptions about AI in Multifamily
Amber Song
asong @ aamdhq . org

27

Panel
" What is the Biggest Change A . I . Will Bring to the Industry In the Next 3 Years ?"
1 Apartments Giving Back Day 4 Leadership 7 , 16 AAMD Trade Show 2024
COMMUNICATION CHAIRS Jennifer Henderson , Shea Properties
Sabrina Taylor , Gables Residential
CONTRIBUTORS THIS MONTH Adam Chen , Tiffany DeAlva , Marcella
Eppsteiner , Brett Frank , Drew Hamrick ,
Drew Johnson , Jake Roth , Erica Sanchez ,
Victor Sanchez , Clover Sharpe , Tonya
Storovich , Sabrina Taylor , Nicole Upano

28

30

Compliance
Supplier Compliance , What Does It Mean and How Do You Accomplish It ?
Apartment Advocate
Standing Strong for the Rental Housing Industry
8
Snapshots
12
Education
20
Maintenance Mania 2024
32
New Members
32
Advertisers
ADVERTISING Please call 303.329.3300 for more information about advertising in Trends . Deadline for contracts and artwork are the first Monday of the month prior to publication .
CONTACT AAMD
7100 E . Belleview Ave ., Suite 305 | Greenwood Village , CO 80111
Article Submission Trends will consider printing any article written by an AAMD member that applies to the Denver multifamily industry , is 300-500 words , does not promote any single company or product . AAMD reserves the right to edit any article without notification . Due to space , not all articles submitted will be printed .
MEMBER WEBSITE www . aamdhq . org
FACEBOOK facebook . com / aamdhq 2,739 Followers
EXECUTIVE VICE PRESIDENT Mark Williams | mwilliams @ aamdhq . org
SR VP OF GOVERNMENT AFFAIRS Drew Hamrick | drew @ aamdhq . org
X @ aamdhq 1,239 Followers
INSTAGRAM @ aamdhq 1,591 Followers
LINKEDIN @ aamdhq 3,000 Followers
GOVERNMENT AFFAIRS MANAGER Destiny Bossert | destiny @ aamdhq . org
OFFICE MANAGER Tania Byrne | tania @ aamdhq . org
Apartment Trends ( USPS 018-233 ) is published 11 times a year ( monthly except for the combined November / December issue ) by The Apartment Association of Metro Denver , 7100 E . Belleview Ave ., Suite 305 , Greenwood Village , CO 80111 . Periodicals Postage Paid at Englewood , CO and additional offices . POSTMASTER : Send address changes to Apartment Trends c / o The Apartment Association of Metro Denver , 7100 E . Belleview Ave ., Suite 305 , Greenwood Village , CO 80111 . Subscription included in membership dues . Apartment Trends is published as a service to its members and all segments of the apartment industry by The Apartment Association of Metro Denver . Any reproduction or copying in whole or in part , without permission , is prohibited . Articles and events herein do not necessarily have the endorsement of AAMD but may be presented to give readers a diversity of views and activity updates . 7100 E . Belleview Ave ., Suite 305 , Greenwood Village , CO 80111 , Phone ( 303 ) 329-3300 , Fax ( 303 ) 329-0403 , E-mail : info @ aamdhq . org , Web : www . aamdhq . org . AAMD is a tax-exempt professional trade association representing the multifamily housing industry in the metropolitan Denver area . AAMD is affiliated with The Colorado Apartment Association ( www . caahq . org ) and The National Apartment Association ( www . naahq . org ).
VP OF MEMBER SERVICES & BUSINESS DEV ' T Julie Evans-Schmitt | julie @ aamdhq . org
VP OF COMMUNICATIONS & MARKETING Christopher Dean | cdean @ aamdhq . org
VP OF EVENTS & EDUCATION Lisa Godbehere | lisa @ aamdhq . org
DIRECTOR OF ACCOUNTING Earlease Alexander | ealexander @ aamdhq . org
DIRECTOR OF SPECIAL EVENTS & EDUCATION Annie Williams | annie @ aamdhq . org
MEMBER SERVICES MANAGER Jake Roth | jake @ aamdhq . org
GRAPHIC DESIGNER Amber Song | asong @ aamdhq . org
EVENTS & EDUCATION COORDINATOR Joy Spierin | joy @ aamdhq . org
EDUCATION & EVENT SALES COORDINATOR Abby Watson | awatson @ aamdhq . org www . aamdhq . org MARCH 2024 TRENDS | 3