March 2024 | Page 14

EDUCATION

From Apathy to Empathy

Apathy : " Lack of interest , enthusiasm , or concern "

Empathy : " Ability to understand and share the feelings of another "

Turn your apathy to empathy in this all new seminar from AAMD ! Taking an apathetic approach with residents can hurt your relationships , hinder renewals and much more . It has never been more important to provide residents with a true gauge of what is happening and why .

• How to recognize apathetic behavior

• Taking an empathatic approach

• Handling rent increases with empathy

• The importance of knowing your sub-markets

• New tools to handle difficult situations

• and more !

Make Ready Maintenance & Procedures

Make it " as good as new !"

Make ready maintenance involves preparing an apartment home for a future resident with the goal to make the apartment “ as good as new .” To achieve this goal , however , maintenance professionals need more than just their hands , tools , and a checklist . Indeed , they must learn how to see a justvacated apartment through the eyes of the future resident , as well as those of the management team or owner .

When a future resident walks into the apartment , they ' re thinking “ home .” When your supervisor or owner walks into the apartment , they ' re thinking , “ Does this apartment meet our community ’ s move-in standards ?” In other words , make-readies demand your full attention and care whenever you do them .

HVAC : Types of Heating & Preventative Maintenance

Apartment communities have four main types of heating : electric baseboard heating , electric furnace heating , gas furnace heating and hydronic heating . Preventative maintenance is essential when it comes to keeping your home ’ s heating system running efficiently , saving you time & money in the long run .

This course contains a little general science , a little mechanical reasoning , and a good dose of practical application to help you tackle the most common issues related to each heating system .

PRICING & LOCATION

HYBRID

Location :

All hybrid or in-person seminars are located at : 7100 E . Belleview Ave . Suite 305 Greenwood Village , CO

TUESDAY

MARCH 19 , 2024 9:00 AM -12:00 PM

VIRTUAL

* Zoom links for hybrid or virtual seminars will be provided upon registration .

Unless otherwise noted :

• Early Bird : $ 49

• General : $ 59

• Non-Member : $ 79

• Class Pass Holders : FREE

* High energy , fun and hands-on ! This training space was built for maintenance professionals

BY maintenance professionals . The HOME Room is state of the art but allows maintenance teams to get their hands dirty by not only learning how to fix something but by truly fixing it in the classroom setting .

Electrical 301 : Wiring Methods & Remodel Methods

In this class we will get into the wall and learn about how to pull wire safely for new construction , and repairs to give an understanding of the process , then we will get into ways to pull wire through wall for remodels or adding in extra plugs , or lights . This class will also deal with pipe bending of conduit for service areas and how to properly size wire for applications

12 | TRENDS MARCH 2024 www . aamdhq . org