BOARD PERSPECTIVE
BY JENNIFER MINTY , AAMD SUPPLIER ' S COUNCIL CHAIR
From On-site to Supplier Partner
I
cannot believe I have been in the multifamily industry for over 19 years ! I began my adventure as a leasing consultant and quickly learned that it wasn ' t another job ; it was the start of my career . Not only was it rewarding as I was helping someone find their place to call home or assisting a resident with a service request , but I was also part of a team that could not operate effectively without all of us putting our best foot forward . We were not just leasing apartment homes and completing service requests ; we were responsible for running a multi-milliondollar business ! With hard work and having the privilege of having strong leadership , excellent trainers , and mentors , I reached my goals and was promoted to assistant manager and then property manager .
As a property manager , I knew I had to bring the energy and led by example . I did not ask my team to do anything they did not see me doing . I did not see my position as the most important because everyone is as important as the other . Leasing Consultants are the front line having to provide exceptional customer service to every person that comes through the door , even after dealing with a demanding customer . Assistant managers , all I can say is kudos to the many hats you wear in a day . We cannot forget that the property would not function without our maintenance teams ' incredible skills set and hard work . Not only was the onsite staff working as a team crucial to the success of our community , I cannot forget our Supplier Partners that always came to the rescue when we needed them . I called our suppliers in a panic because I needed their expertise to fix the issue at hand as quickly as possible . Whether it was an extraction of water , fires , trees falling on vehicles , and the list goes on . We can all relate to those incidents in our communities , and I am sure you just took a deep breath thinking about all your experiences that every team member had a hand in successfully conquering the challenge .
The last five years I have been a supplier and honestly say both are equally rewarding .
When I walk into a leasing office , I have a different perspective as I can relate because I have been in those shoes . I still get to be part of providing a product that not only adds value to a community but hopefully takes some pressure off the onsite team . As suppliers , we know the many tasks that must be completed daily and respect your positions . Now having had the opportunity to be on both sides , I am confident in saying there are no sides as we are all here with the same goal in mind : helping one another and doing our part in the business ' s success . As we all know , there are times that it may seem like an intense adrenaline rush , as we never know what to expect in property management . Still , I guarantee because of the caliber of individuals within the industry ; we always get through it as a team .
Thank you to AAMD for providing opportunities and promoting that we all are here to support one another . We appreciate you always giving management companies and Supplier Partners events and education to work together and develop relationships .
Jennifer Minty is the Regional Sales Manager at CoinTech .
6 | TRENDS MARCH 2022 www . aamdhq . org