Support
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Important: Usually only the latest drivers of a graphics adapter bring optimal
performance.
If you do not use the real 3D board, you do not need DirectX.
4.2
Trouble shooting
My position (reference) search does not find all games
Delete and recreate the search booster, it might be defect
I don't have access to the Online database.
Using the Online database presupposes that you have a proper dial-up network
connection installed. When you start your Internet browser the connection should be
made automatically. If it is not you will have to manually start it before you try to
access games from the Online database from within ChessBase.
The E-mail function of ChessBase does not work, and nothing is sent
Your Email program is not registered as your default Email client. Check the settings of
your Email client or use the Windows Control Panel – Internet Options - tab Programs.
The email program should support Simple MAPI. Netscape 7.1 does not support Simple
MAPI.
In the board window the chessboard has letters instead of pieces
The diagram fonts have not been correctly installed. Possibly ChessBase did not get
the rights to install fonts in your Windows setup. Try to install the fonts manually.
They are all to be found in the directory \Fonts on the ChessBase DVD.
When printing diagrams on an HP printer the white squares are too narrow
Switch to alternate font mapping. In the board window go to File – Print – Page setup
– Fonts and change the font settings to "ChessBase Alternate".
When printing diagrams on an HP laserjet IIIP printer, characters appear in stead
of figurines.
There are two options in the Printer Setup – Fonts:
1. Print True Type Fonts as Bitmap Soft Fonts and
2. Print True Type as Graphic.
You need to set option 2
4.3
Font problems
Problem
In the game notation and in printouts the chess symbols are not given correctly;
or
For the chessboard the wood and marble textures are not available; the board cannot
be scaled.
Cause
The TrueType fonts are not correctly installed. This most often occurs when you do
ChessBase 2014