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section. Were there any risks or assumptions that were made during
the project? What are they?
Describe whether any issues, risks, or assumptions that were made
were valid, or what impact these had
on the project. Action Plan (Lessons Learned)
Once you have identified the background and diagnosis, it is time
to develop an action plan for
the problem case study. In project management, Lessons Learned is
a term used to describe a project
post-mortem. The goal is to identify what the project team did well,
as well as the areas where the
project team could have improved upon, in order to provide a
roadmap to future, similar type projects.
Consider the players involved in the project; how decisions were
made and how that could be improved.
Was there a Steering Committee? Should decisions have been
elevated to the Steering Committee? Who Individual Case Study –
Student Guide
should comprise the Steering Committee? What about the project
team? Were their skills and expertise
appropriate, or could the project team have been improved by
incorporating other individuals with
specific skills or experience.
Again, this section should be supported with appropriate
references. For example, if the project team
suffered from the lack of appropriate resources, an appropriate
citation/reference might be an academic
journal article (or article from the Project Management Institute’s
website) that describes the impact of
having sufficient resources, or the appropriately skilled resources
on a project team.
This section is where you provide your recommendations, but these
should not simply be
personal opinions; you must substantiate these recommendations
with appropriate references. There is
a wealth of information in the text, but do not solely rely upon the
text.