MAN 4350 INDIVIDUAL CASE STUDY/ TUTORIALOUTLET DOT COM MAN 4350 INDIVIDUAL CASE STUDY/ TUTORIALOUTLET DOT | Page 2

few paragraphs that answer the who,
what, where, when, and why questions.
Diagnosis (While I used this section header, think about what other
titles you might use for this
section; I suggest that you do not use this header!)
Your next task is to summarize the diagnosis or principle causes of
the problem. While common
sense and intuition are helpful in this endeavor, they are not
sufficient. You must prove causal links. This
is where you will need to research the academic literature to
support your diagnosis. For example, if one
of the issues is corporate culture, you need to not only define
corporate culture (and provide an
appropriate citation and reference indicating where you obtained
the definition of corporate culture),
but also provide supporting citations that validate your statement
that corporate culture influenced –
either positively or negatively – the issue or facts or the case. What
are the main issues? What are the
contributing or secondary issues? Describe the issues but do not
provide recommendations in this
section. Were there any risks or assumptions that were made during
the project? What are they?
Describe whether any issues, risks, or assumptions that were made
were valid, or what impact these had
on the project. Action Plan (Lessons Learned)
Once you have identified the background and diagnosis, it is time
to develop an action plan for
the problem case study. In project management, Lessons Learned is
a term used to describe a project
post-mortem. The goal is to identify what the project team did well,
as well as the areas where the
project team could have improved upon, in order to provide a
roadmap to future, similar type projects.
Consider the players involved in the project; how decisions were
made and how that could be improved.
Was there a Steering Committee? Should decisions have been