are less likely to pay to stronger actions .
The use of automated skip tracing methods
For many collection cases , the account comes into collections without a good phone number , mailing address or both . When this occurs , the collection organization must initiate skip tracing . Skip tracing can be a very manually intensive activity . The good news is that tools are available to automate the search and capture of better addresses and phone numbers . This minimizes the manual efforts , and through case management automation , letters and phone calls can resume without any staff intervention .
Skip tracing is critical to the collection process because some debtors may not know that they have a liability . Especially for lower balance amounts , getting the bill to the right person may be all that is required for payment . The key is both automating the skip trace process , and having intelligence in the process to truly get a better address in order to improve overall results .
With automated skip tracing process , retrieval of information is easy ; you can research right from your office without ever traveling to the source . Sometimes you can research a smorgasbord of records at one time . Thanks to the marvels of automation ,
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All said and done collection functions in this digital era must make it simple to locate and contact consumers and make it as easy as possible for them to pay , while at the same time collecting without undue interference .
the process is economical and convenient .
Measuring the Effectiveness of your Communication Strategies
Many organizations rely on their experience to write letters and scripts for communicating with consumers . This means that letters and talk scripts are consistent across the organization . However , experience shows that no one communication strategy is optimal for every consumer and situation .
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This can be further exacerbated by your legal team ’ s responsibility to oversee your communications .
Behavioral studies have proven that different people react better or worse to different messages . There is an opportunity to use your case management system to test different communications and frequencies ( written and verbal ) on small but statistically significant samples of your consumers to allow you to determine the most effective communication strategies .
Your system can measure the effectiveness of each script for different debtor types and apply the best letter and provide a collector with the best script for each case , which can improve collections without adding staff or postage .
All said and done collection functions in this digital era must make it simple to locate and contact consumers and make it as easy as possible for them to pay , while at the same time collecting without undue interference .
Wasilwa Miriongi is a Certified Credit Professional currently working as the Managing Director , Del Creder Credit Management Limited . You can engage him on this or related matters via email at : WMiriongi @ gmail . com .
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