MAL 35:20 MAL35 | Page 3

IN THIS ISSUE 02 FIRST WORD 06 10 RETIREMENT PLANNING COMPLACENT MARKETING 04 CROSSFIRE 14 GYN CHRONICLES 38 UNIVERSAL HEALTHCARE 18 MARKETING EVOLUTION 40 30 26 24 CUSTOMER EXPERIENCE BRAND BUILDING CUSTOMER EXPERIENCE TALKING POINT 60 64 REAL ESTATE CRISIS NAVIAGTION PERSPECTIVE 78 LEADERSHIP 56 INNOVATION COACHING 70 66 FROM WHERE I SAT 80 After Parte SME MARKETING 86 MEDIA SCENE 72 HEALTH MATTERS CREATIVE INDUSTRY 88 90 CREDIT MANAGEMENT LAST WORD CUSTOMER EXPERIENCE 44 Amphitheatre 76 34 CONVENTION CENTRE SPORTS MARKETING