IN THIS ISSUE
02
06
FIRST WORD
10
04
MARKETING EVOLUTION
CROSSFIRE
14
GYN CHRONICLES
32
CUSTOMER EXPERIENCE
16
BRAND LEADERSHIP
36
MARKET SURVEY
18 20
TALKING POINT PERSPECTIVE
40 44
CREATIVE INDUSTRY BRAND BUILDING
PENSION CRISIS
24
28
PUBLIC RELATIONS
CUSTOMER EXPERIENCE
46
58
TAXATION
EDITORIAL HALL OF FAME
62
66
LEADERSHIP
LEADERSHIP
76 80 82
DISRUPTION STRATEGIES PROFESSIONAL TIFF HEALTH MATTERS
70 72 74
INNOVATION INNOVATION PROFESSIONAL GROWTH
84
SME MARKETING
86 90
CREDIT MANAGEMENT SPORTS MARKETING
LAST WORD
CONVENTION CENTRE