MAL 17/17 MAL 17:17 MARKETING AFRICA | Page 12

COMPLACENT MARKETING ELIMINATING THE HASSLE By Diana Obath S taying ahead of the competition is the new norm in marketing. As the market is flooded by competing products and online sales takes a share of clients from the products that use retail chains, innovative products and staying one step ahead of the competition are imperative to business success. In the current ear of disruption, millennials and online growth, businesses in the creative industries are held up in a constant cycle of reacting to an app or new service that has just been launched. Their response is to quickly study it and incorporate the most stunning features of the app or service into their menu to stay relevant. It is a constant game of catch up. Even relatively new online market players face the same constant catch up with the new start up fraternity. However, the games become exhausting for businesses that have been around for much longer as products tend to become as rigid as the customers who use them. ‘‘Plussing is different from mere brainstorming, the term often used for meetings designed to generate ideas. The goal in brainstorming is typically just to come up with new ideas, sometimes as many as possible. In plussing, the goal is to critically review existing work, often rigorously, and to generate new ideas that build further and create something better.” 10 MAL 17/17 ISSUE It is no secret that companies who have built their success concentrate solidly on creating fresh ideas that are customer focussed. They look to develop market changing products and services which in turn create their own demand that challenges the competition. Karma Cola for example stands out from the world’s larger beverage manufacturers using radical transparency and a disruptive design. They are open about their community work in Sierra Leone, where the cola is sourced and this story has formed a vital part of the brand’s message. Besides selling their cola, the communities also get five cents from every bottle invested into local projects to grow sustainable futures for the communities they work with. On the aspect of design, one look at the brand’s range of colourful, creatively-packed beverages make it clear that design is a key element of the business. They change the way people think about soda using mascots on the design of the cans.