Magnus solutions
Lessons learned :
Facing recruitment challenges ? We ' ve got your back !
VOL . 2
Magnus ' s 3-week Fintech CS team hire : Key lessons
We recently partnered with a Fintech payment company to open a new branch in Armenia . The goal was clear but challenging , as we faced the following obstacles : - Time limit : We needed to build a team of 20 customer service members in just one month . - High expectations : The client required top professionals to ensure the new support team was efficient and highquality from the start . - New domain : While Magnus typically focuses on senior-active search , this project required us to quickly adapt to mass hiring in the fintech service sector .
Magnus solutions
1 . We enhanced our hiring process by introducing a video job description , where a Magnus team member shared the role ’ s story and reasons to apply . This engaging approach , aligned with current market trends , captured attention and highlighted the role ’ s dynamic nature .
2 . For candidate experience , we interviewed 234 candidates and maintained a 90 + satisfaction score by keeping communication active and providing regular updates , even when there were no new developments .
3 . Structure was key to our success . We developed a detailed hiring model with performance profiles , clear hiring stages , interview agendas , evaluation scorecards , and reporting processes , ensuring everything was agreed upon and followed by all responsible parties before starting .
Lessons learned :
1 . Embrace innovation & creativity : Adopt new hiring methods like video job descriptions to attract and engage candidates effectively .
2 . Prioritize candidate experience : Keep candidates informed with regular updates and open communication to ensure a positive experience . Respect their time .
3 . Develop a comprehensive hiring framework that ensures high quality , even during mass hiring , tight deadlines , and high-pressure situations . Never sacrifice quality !
As for Magnus , we ’ ve nailed the deadline — team assembled and ready to rock ! Now , we ' re not just building the mentioned company ’ s team ; we ’ re handling in-house HRM too . We ’ re absolutely happy by the ongoing trust from our partner companies . And now , drum roll , please ... time for our sales pitch !
Facing recruitment challenges ? We ' ve got your back !
This success story proves we can tackle any hiring challenge and deliver awesome results , even under tight deadlines . Ready to see the magic ? Contact us today .